Patient Service Representative
San Francisco , California
December 13, 2017

Robert Half Healthcare has an excellent career opportunity for an articulate, highly-skilled, detailed oriented Patient Service Representative who enjoys helping others and is passionate about growing their career in the healthcare industry. You will perform a variety of administrative healthcare duties. If you love building solid customer relationships, love interacting with patients and multi-tasking in a fast paced environment- then this position may be for you! The Patient Service Representative (PSR) will enthusiastically greet and assist all patients in person or on the phone. This position requires strong customer service skills and the ability to multi-task. SPECIFIC RESPONSIBILITIES - Check-in - Greet patients in a friendly manner and acknowledge patient concerns or issues - Verify patient information is correct and everything is complete and signed - Copy insurance card - Ensure patient is notified regarding HIPPA - Remind patients of their co-pays at time of check in and/or collect. - Assemble charts for all new patients. Insurance - Work with billing representative/collection department to clean up any outstanding insurance claims/balances on patient accounts. - Send insurance prior authorizations when necessary - Send specialty referrals out for approval - Verify insurance benefits at least once every six months Office Manager Back-up - Collect and post co-pays deductibles etc. - Schedule next appointments (multiple) - File charts and miscellaneous paperwork daily - Dispense mail - Manage the schedule to allow accommodation for walk-ins - Pull charts for next day and print routing slips - Confirm next day appointments- confirm specialty appointments 3-5 day in advance - Keep reception area and desk space clean - Turn answering machine on/of - Additional related tasks that may be assigned

A little about us:
Founded in 1948, Robert Half (NYSE: RHI) is the world's first and largest specialized staffing services firm.

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