Patient Services Call Center 10:30 to 7:00 M-F - ON SITE JOB FAIR JAN 25 3 TO 7. JAN 26 8 TO 12.

  • Company: McKesson Corporation
  • Location: Queensbury, New York
  • Posted: April 25, 2016
  • Reference ID: 16001263-en-us

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. McKesson Business Performance Services (BPS) is a leader in physician and hospital revenue cycle management, physician electronic health record and practice management system technology, and strategic consulting services. BPS offerings are uniquely designed to help physician groups, hospitals and health systems, accountable care organizations, labs, and emergency medical service providers improve efficiency and grow revenues while staying current with the latest regulatory requirements.

We understand the importance of a system that works together. Your expertise, drive and passion can help us carry out our mission to improve lives and advance healthcare. Join our team of leaders to begin a rewarding career.

Our team in Queensbury, New York is growing.  We currently have over 20 job openings for Patient Services Call Center Representatives.  Join our team today and help fulfill our mission. 

Review this video and see how McKesson stands for Better Health. 

Position Description 

This position is working directly with our customers in a customer support environment.  You will be responsible for;

  • Answering patient calls and researching and resolving issues in order to receive maximum profitability for clients.
  •  Review claims to make sure that payer specific billing requirements are met and follows-up on billing inquiries. 
  • Determining and applying appropriate adjustments, answering inquiries, and updating accounts as necessary.


As a new employee, you will be provided extensive training to support your knowledge within the receivables team. This training takes place on site at the Queensbury McKesson office in a classroom setting. Training will include: 

2 weeks - Medical Billing 101

2 weeks - Systems Training

Additional job shadow with a senior member of your new team


Minimum Requirements
1+ years of work experience; Healthcare and/or Insurance billing or processing and customer service preferred; 7,000 alpha numeric skills.

Critical Skills

Call center experience strongly preferred

Additional Knowledge & Skills

One year of healthcare experience working within an office setting 

Working knowledge of AR and billing process 

Intermediate working knowledge of Microsoft Excel (Creating spreadsheets, formatting, pivot tables)

High School Diploma or equivalent work experience

Physical Requirements
General Office Demands

Benefits & Company Statement

McKesson believes superior performance – individual and team – that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the different needs of our diverse employee population.

We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.

But we can’t do it without you. Every single McKesson employee contributes to our mission—whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

McKesson is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.

Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

Company Statement: 

No agencies please

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