The ideal candidate will have 6 months experience handling inbound call inquiries, with proven problem resolution skills, and a strong commitment to excellence and customer satisfaction. You must be flexible to work between the hours of 6 am to 12 am, Monday-Friday and be available to work weekends as needed.
Responsibilities for the Customer Service Rep job include:
¿ Handling customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism
¿ Offering alternative solutions where appropriate with the objective of retaining customers¿ business
¿ Identifying and escalating emerging product or customer dissatisfaction issues
Skills/Education/Experience for the Customer Service Rep job:
¿ Previous customer service experience preferred
¿ Sound problem solving skills and ability to solve customer issues in a positive, courteous manner
¿ Proficiency with Word and Excel, as well as experience with data entry
¿ Ability to navigate the Internet and web based programs
¿ Ability to communicate clearly and effectively with all levels within an organization
¿ Strong work ethic and demonstrates excellent record of attendance and punctuality
A little about us:
We partner with people to improve skills, teams and lives every day, and we help them achieve more than they ever thought possible.