Senior Business Program Manager – Payments
Redmond , Washington
October 21, 2017
Microsoft’s Universal Store Team powers online commerce for a wide array of consumer and business products. The team is chartered with bringing to life a key component of the One Microsoft vision - a Store to support scenarios across consumer and commercial, digital and physical, via multiple channels and storefronts, globally. To deliver upon this role and vision and we interact with all components in the payments lifecycle; both internal and external. We are looking for a creative problem solver with strong payments credentials and a strong passion for innovation and ecommerce.

In this role the incumbent will have responsibility for growing existing relationships with key partners in the payments space as well as working collaboratively to identify and evaluate new partners that can enhance our customers payment options and experience. The role requires a hands-on approach to dealing with tactical issues, as well as the ability to think critically about the mid-long term vision and requirements for our business. A successful candidate will have deep experience in ecommerce payment operations and can demonstrate depth of understanding across payment methods, brands and form factors.

This high visibility role will require collaborative engagement with internal stakeholders across engineering and business disciplines, and will require superior skills in working with external partners and suppliers.

Responsibilities include:

•Principal relationship owner for specific payment services providers, card/payment schemes as well as acquiring and issuing financial institutions

•Responsible for identifying and developing partner relationships/initiatives that further Microsoft payment options and capabilities

•Identifying, assessing and integrating effective local payment solutions for assigned regions

•Owning initiatives that reduce cost of payments

•Driving payment provider performance optimization

•Collaborating with engineering and product teams to improve purchase funnel metrics from place order to completion

•Responsible for negotiation strategy for both new contracts and contract renewals.

•Resident SME for the payment types provided by allocated 3rd parties

•Monitoring and assessing changing competitive landscape among financial services entities

•Driving payment provider performance optimization

•Delivering and managing payment provider relationships and integrations globally

•Working and collaborating cross-functionally with peers and leaders within program management, software development, treasury, legal, risk, compliance, finance and Microsoft subsidiaries to deliver enhanced and consistent payment capabilities and experiences


•Motivated and passionate payments professional with a desire to constantly demonstrate and leverage payments subject matter expertise

•5+ years of online merchant payments experience

•5+ years direct exposure to product and software development cycles and engineering teams

•Experience with global distribution of digital and physical services

•Ability to think critically and work independently while driving for timely and meaningful results

•Ability to work effectively in a small team environment where strong and impactful collaboration is critical and expected

•Demonstrated experience negotiating complex, multi-national vendor, merchant or other commercial agreements

•Effective communication skills for day to day work and for representing Microsoft externally

•Strong analytical acumen and ability to interpret and work with financial data

•Ability to distill a data driven course of action from complex and varied information sources

•Ability to travel as required

•Foreign language capabilities a plus

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to

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