What you’ll be doing...
Work collaboratively in a team environment as part of the Employee Payroll Support (EPS) Team. Respond to payroll inquiries via inbound phone calls and e-mails and handle employee escalation´s.
This position will interact on a regular basis with employees of all lines of business, HR, Time and Attendance teams and external Vendor Absence Administration personnel. Position performs a variety of activities in support of the functional processes, programs and/or services.
The candidate must have intimate knowledge and experience of customer service, be able to express empathy, and speak clearly and concisely, with both a polite and friendly attitude at all times, in both verbal and written communications. Service Level Objectives are set and monitored with this position. The candidate must be able to manage support of these inquires in parallel with their other duties.
Answer incoming calls regarding direct deposit, salary changes, special pay, short term disability, and general payroll time reporting inquiries
Responsible for maintaining a high level of professionalism with employees and working to establish a positive rapport with every interaction
Cooperatively interact with peers in HR, Benefits, and Benefit Vendors to resolve employee questions/issues
Accurately update employee call details in the employee payroll support case database
Collaborate with leadership team to stay updated on payroll knowledge and stay informed of any changes in policies/procedures
Impact the bottom line by problem solving and providing first call resolution
Respond timely and accurately to payroll related email inquires
Manage workflow to ensure all payroll inquiry cases are completed accurately and timely follow up is provided to employee
Interact within the Payroll Operations Support and Control teams to discuss change enhancements to existing system processes.
Supports internal and external audit compliance.
Other administrative duties, as required
What we’re looking for...
You'll need to have:
An Associate Degree or Certified Payroll Professional Certification or FPC or equivalent work experience.
One or more years of experience in HRMS/Payroll Processing/Timekeeping system applications.
One or more years of Customer Service experience.
Even better if you have:
A Bachelor's degree.
General understanding of required compliance with legal, regulatory, and financial requirements governing functional tasks and activities.
Finance Operations such as Payroll experience.
Experience with end to end payroll processing requirements.
Results oriented, strong sense of urgency, proactive.
Demonstrated ability to manage multiple functions simultaneously.
Possess knowledge of payroll practices, policies and procedures.
Strong quantitative, organizational and analytical skills.
Excellent communication skills.
Team oriented individual who interacts and supports team members, team building.
Demonstrated ability to manage large work volumes, show flexibility to meet processing demands, and adapt easily to change.
When you join Verizon...
You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.