Part time position.
Answer and process telephone calls on multi-line computer based switchboard.
Provide exceptional customer service and communication skills in a friendly, caring and professional sounding manner.
Accurately screen incoming calls of all categories, routing calls to patient rooms, hospital departments, hospital staff and physician offices. Assist all callers providing directions to and within the facility.
Perform overhead and text paging functions.
Process internal emergency calls, immediately activating emergency protocol with speed and accuracy.
Display knowledge in the use of Windows based computer system and required programs.
PBX operator position will be part-time with benefits? Rotating day, evening, and weekend shifts as required.
II. POSITION REQUIREMENTS:
A. Licensure / Certification / Registration None.
B. Education: High School Diploma or GED.
C. Experience: 1 year PBX experience or telephone customer service experience in a high volume environment necessary. Previous Northern telephone system experience and medical setting desirable.
D. Knowledge / Skills / Abilities: Excellent telephone communication skills, pleasing voice, excellent customer service skills, proper grammar, typing and computer skills are required.
I. DEGREE OF SUPERVISION REQUIRED:
General direction by immediate supervisor. Operators are expected to be knowledgeable of and stay current with company and department policy and safety/ disaster procedures, with minimal supervision.
II. ORIENTATION PERIOD: 6 TO 8 WEEKS.
A little about us:
HCA is the nation’s leading private provider of healthcare services. Comprised of locally managed facilities which include 230,000 employees at over 160 hospitals, over 120 surgery centers and 100 urgent care facilities in 20 states and the United Kingdom