Position Summary:CVS Health’s Loyalty & Personalization (L&P) team is seeking an Performance Analytics Advisor who will take a hypothesis-driven approach to surface consumer insights that can be turned into actionable growth plans. You will have the ability to multi-task, be able to quickly transform data into actionable customer centric insights in energizing environment.
Responsibilities include but are not limited to:
Create Tableau dashboards that cultivate a customer centric view of Retail business with the ability to track longitudinal customer growth and drill down on important metrics. (KPI’s)
Work with our business partners (internal and external) to develop solutions for data/reporting needs.
Invent, maintain and provide support and training on Tableau dashboards to the user community
Utilize SQL, Tableau and SAS (or other statistical tools) to develop data driven customer insights
Create visualizations and develop dashboards using Tableau, Excel or other BI tools like Micro strategy to provide analytical detail on customer, category, campaign and vendor performance
Develop, enhance, and/or execute approaches to analyze information relating to customer activity, including segment based analyses, migration analyses (movement of customers between segments), customer value changes, and customer activity
Participate and lead project teams that utilize customer behavior information in their marketing processes, including Merchandising, Loyalty and Promotional PlanningRequired Qualifications: • 5+ years of experience in database marketing, direct marketing analysis and/or marketing research analyses OR several years of direct project organization on direct marketing or highly analytical customer engagement projects
• Highly proficient use of SQL, Tableau for extraction, manipulation and visualization of data
Preferred Qualifications:• Analytical mindset with detail orientation
• Ability to multi-task several concurrent requests
• Experience working in small teams in high pressure environments
• Experience developing hypothesis-based solutions and strategies
• Experience presenting analytical findings to audiences at all levels
• Ability to concisely explain complex analytical finding to non-analytic peers and internal customers
Education: Bachelor's degree in statistics, mathematics, computer science, quantitative economics or related field - Master’s degree preferred Business Overview:
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.
CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW
and EEO IS THE LAW SUPPLEMENT
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For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: https://jobs.cvshealth.com/