Performance Excellence Quality Analyst
Posted: January 25, 2017
Reference ID: 1297333592
Adecco has a current job opportunity for a Quality Analyst in Chandler AZ.
Quality Analysts provide a review of the quality and accuracy of work functions performed by call center associates within TFS call centers and their corresponding external business partners. The observations from which are used to develop performance trending while identifying performance and compliance gaps. Additionally, monitoring observations may be used to identify internal process improvement opportunities and validate improvements that have been implemented.
Essential Job Functions:
Evaluating and verifying assigned lines of business for both phone and non-phone based work quality and accuracy to support high-quality customer contacts and associated work processing tasks.
Attend assigned line of business calibrations to ensure consistency within monitoring processes, procedures, job knowledge and scoring.
Leverage recording/monitoring application to compile data, generating reports to support business goals.
If you have questions about the position please contact Janet Sahnoun at or at email@example.com.