Pharmacy Technician - Care Coordinator

  • Company: CVS Health
  • Location: Greensboro, North Carolina
  • Posted: December 16, 2017
  • Reference ID: 730294BR
Position Summary:
As a Clinical Service Pharmacy Technician (CSPT) on the Site of Care (SOCA) team,you will provide care coordination and health care navigation assistance to members on specific specialty infused medications in order to effectively and efficiently facilitate the delivery of high quality, cost-effective care and enhance members’ health care experience.

As a Clinical Service Pharmacy Technician you will...

Interact with patients, medical office staff, CVS colleagues and health plans through both inbound/outbound calls.
Provide care coordination and health care navigation assistance to members.
Facilitate member understanding of benefit change as it relates to specialty medications.
Work with physicians and their agents to transition to alternate site of care as applicable.
Work with Specialty Pharmacy to ensure member transition without interruption in therapy.
Communicate with member’s PCP, specialist or others on the clinical team when needed to address gaps in care, and improve compliance with treatment plans or insurance benefit design.
Have excellent written and verbal customer service skills and advanced computer skills in order to interact with members.
Work with team members to meet team goals and objectives.

CVS Health offers a competitive benefit package which includes but is not limited to Paid Time Off, 10 paid holidays, health/dental/vision insurance, employee discounted stock purchase program, 401k, tuition reimbursement, and employee discounts at all CVS/pharmacy stores.

Join the company helping people on their path to better health!

AMNHC #pharmtechtalent

Required Qualifications:
Must have 2+ years of experience as a pharmacy technician.
Must be Nationally Certified as a Pharmacy Technician.

Preferred Qualifications:
2+ years of customer service experience in healthcare setting.
Excellent Excel knowledge is a plus.
Intermediate level keyboarding skills (at least 25 WPM, touch typing, formatting documents).
Bilingual Spanish highly preferred
Epic software experience.
Previous telephonic experience in health care .

Verifiable high school diploma or equivalent.

Business Overview:
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking EEO AA CVS Health

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website:

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