Placement Specialist
Jacksonville , Florida
December 12, 2017
The Assessment Response Center (ARC) is a state of the art Behavioral Health clinical assessment and patient placement function that is located on the Memorial Hospital campus . The ARC clinical team is composed of Therapists, Social Workers, Counselors and Nurses who provide mental health assessments for patients of all ages located throughout the hospitals of the HCA South Atlantic Division who may benefit from inpatient and outpatient psychiatric care. The wide variety of patient types that the ARC clinical team assesses creates a dynamic and compelling experience for its professional staff. Further, the unique application of telehealth as the means by which assessments are conducted offers those members of the ARC clinical team an experience with one of the most exciting advancements to contemporary clinical care. The ARC serves as a way to clinically assess and subsequently place patients into appropriate levels of care across multiple facilities using the innovation of telehealth. Professionals seeking an opportunity to apply their clinical assessment or patient placement skills within an environment that appreciates the emerging use of telehealth should find their work within the ARC a career choice that is fulfilling and rewarding.

The Placement Specialist responds to phone calls, fax, and e-mail requests for information, admission, transfer, and other non-clinical information. This role supports the clinical assessment team by assuring rapid response and facilitation of requests for psychiatric services.

  • Responds to phone calls quickly, demonstrating good customer service skills and manages the call queue
  • Gathers initial information which is communicated to the clinicians for assessment and next steps
  • Helps to locate available resources and coordinates information to support patient disposition
  • Coordinates and participates with appropriate parties and physicians throughout the patient inquiry, referral, admission, treatment, discharge, and AOC notification process
  • Supports the coordination of the admission process, including patient presentation, bed placement, and transport
  • Supports patient throughput by conducting follow up calls and notifications in a timely manner
  • Documents actions in a timely and thorough manner, utilizing the appropriate computer software
  • Tracks and reports on all key indicators related to calls, assessment, admissions, and transfers
  • Gathers information and develops reports outlining activities as directed including volume, response time, and outcomes
  • Ensures patient rights and confidentiality
  • Provides input, suggestions, and support appropriately
  • Participates as an active member of the multidisciplinary team
  • Attends team meetings as scheduled
  • Completes additional duties as assigned

  • Able to type, at minimum, 40 WPM
  • Proficient in Microsoft Office with an ability to adapt to and learn new computer software
  • Possesses excellent verbal and written communication skills
  • Possesses excellent organizational skills and an ability to act on multiple tasks
  • Demonstrates ability to prioritize
  • Possesses an ability to follow established policy and procedures when performing job functions
  • Demonstrates sound judgment
  • Interacts and communicates with others in a way that promotes a positive and cooperative work environment
  • Demonstrates an ability to bridge conflicts and work within a multi-disciplinary team to motivate the best performance in others.
  • Able to channel concerns appropriately

  • A Master's Degree in Social Work, Counseling or related field is required; or
  • Degree in Nursing with experience as outlined below

  • No specific licensure/certification required
  • Some type of Behavioral Health INTERN license (ISW, IMH, IMT) is strongly preferred

  • At least 1 year experience in a behavioral healthcare setting is preferred
  • Experience working in a call center or similar environment is preferred
  • NIGHT shift coverage - please do not apply if you cannot over overnights
  • rotating weekends and rotating holidays are required

***Please be aware that this position is located strictly at Memorial Hospital - NOT Orange Park Medical Center***

A little about us:
HCA is the nation’s leading private provider of healthcare services. Comprised of locally managed facilities which include 230,000 employees at over 160 hospitals, over 120 surgery centers and 100 urgent care facilities in 20 states and the United Kingdom

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