Maintain Planned Maintenance customer agreements in the BMS database.
Validate data accuracy related to key data fields and update BMS records accordingly.
Investigate all contracts that fall outside the target margin range and process renewals as appropriate.
Create renewal quotes of all minor planned maintenance agreements (PMA's) and submit to Inside Sales Support.
Obtain and activate accepted customer Planned Maintenance quotations.
Obtain and register accepted customer Extended Warranty quotations.
Create Planned Maintenance work orders and distribute to appropriate branch.
Create Planned Maintenance Agreement invoices per customer payment terms.
Respond to all requests from both internal and external customers as related to the PM Agreement.
Contact customer for payment of past due Prepaid Planned Maintenance invoices.
Take a proactive role in the continual improvement of the Planned Maintenance process.
Other duties, as directed or assigned.
Strong PC and Microsoft Office Suite skills (Word, Excel, Access)
Effective communications skills - active listening, note taking, writing and speaking
Familiarization with BMS modules to include Planned Maintenance Contracts, PM Profitability, Work Orders, and Aging Diary
Familiarization with Custom Reporting and Siebel On Demand module
Ability to learn new skills and adapt to new concepts and procedures
Demonstrates commitment to creative thinking for continuous improvement
Effective time management and priority setting
Take a proactive role in the continual improvement of the Planned Maintenance process
Ability to work through conflict and use effective problem solving techniques
Develop a positive relationship between both Inside and Outside Planned Maintenance Sales
Actively contribute to a team atmosphere
Leadership Lead by example
Follow through on commitments and encourage teamwork
Encourage input and creative thinking
This position will support PM Administration for parts of Illinois and Iowa.
Cummins and E-verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.
A little about us:
No, this isn't one of those ordinary jobs.