Business Office Lead/ Manager
Company: EMC is now part of Dell Technologies
Location: Atlanta, Georgia
Posted: December 17, 2016
Reference ID: 173204BR
Manages the business office for on-going operations support. The position is responsible for billing and invoicing along with SLA calculations for the account. The business office is also responsible for the capacity management function for infrastructure. Oversight of contract management and the financial analyst. Monthly reporting is a high priority. This is all in support of the overall account delivery.
PRINCIPAL DUTIES AND RESPONSIBILITIES
+ Primary interface for all client contact related to the services contract
+ Accountability for the performance of the service contract
+ Responsible for ensuring that EMC complies with the SLAs in place with the client
+ Managing the day to day operational assignments of the business team
+ Enforcing compliance with established policies, practices, and processes defined by EMC for managing storage
+ Analyzing and reporting actual to contracted SLA performance levels
+ Analyzing the operation for continuous improvement
+ Manage weekly Business Office governance process including billing, asset management, capacity management and contract issues
+ Developed usage-based billing process to meet contract terms and a financial forecasting process based on capacity forecasting for utility
When you choose our company, you join a diverse world of innovative thought leaders. At our core is a commitment to workplace diversity, the sustainability of our planet, and community corporate involvement. We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities-all to create a compelling and rewarding work environment.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. We encourage applicants of all ages.
**Critical Hiring Criteria:**
+ Previous business office leadership
+ Communication skills.
+ Leadership Skills.
+ Previous experience managing a business operations function.
+ **MUST HAVE BILLING / INVOICING AND CONTRACT MANAGEMENT EXPERIENCE**
Will be managing and oversight of the follow areas:
+ Procurement – overseeing the procurement function and procurement of EMC products such as vBlock, backup & Recovery and Storage devices
+ Contract Management – overseeing the contract management function and working with customers to delivery on SLAs and any changes to the contract.
+ Capacity Management / Reporting
+ Billing/ Audit – managing finances. Understanding the revenues vs. costs associates with the project.
+ Client interface: Building long lasting relationships at the Executive and C level.
+ Experience with delivery services and transitional services is a plus.
+ Interface with Executive Sponsors and run Program Meetings.
+ Ability to lead, motivate and direct a workgroup.
+ Analytical ability.
+ Ability to prioritize projects and deliverables.
+ Communication skills.
500 - VIRTUSTREAM
US - Georgia - Atlanta