PMO Portfolio Services Manager - Owings Mills, MD (#0130) Our client, a large healthcare insurance provider in the Mid-Atlantic region, is currently looking for a full-time PMO Portfolio Services Manager to work out of their Owings Mills, MD location. This position oversees a complex portfolio of strategic projects that span organizational boundaries. The associate will utilize a comprehensive understanding of corporate strategic imperatives, Systems Development Lifecycle and the Project Management Life Cycle to enable successful delivery of the project portfolio. All project activities must be framed an overall understanding of the company business model, in order to identify impacts of each project to the corporate strategic goals and objectives. Communication skills are required to resolve conflict, persuade others and gain consensus. Formal presentations to various committees, including Steering Committees (Directors and VPs), and Operations Council (CEO, CFO, CIO and SVPs) are required periodically. Excellent written skills are required to prepare reports and documents for an executive audience. Extensive analysis skills are required to review project data, draw conclusions and make recommendations for corrective actions. Advanced planning, organization, analytics and business acumen are required to understand and present the implications of various decisions. Understanding of corporate strategy and divisional goals is critical to success in this position. Collaboration with executives from all divisions is necessary to properly align the Project Portfolio for successful delivery. Design and implementation of governance processes, as well as streamlining of existing processes, coupled with the ability to adapt the processes to specific situations is a key role for this position. ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following: Duties and Responsibilities Portfolio Management: Oversees all aspects of a large portfolio of strategic projects, with annual budgets of approximately $150M. Evaluates the impacts of interdependencies between projects and programs. Works with TOS leadership, PMO leadership and project teams to mitigate the risks imposed by the interdependencies. Tracks and monitors the health of interdependencies. Partners with senior executives from various divisions to assess the health of the project portfolio and to recommend changes to the portfolio to optimize throughput while ensuring that divisional goals are attained and financial targets are met. Provides both verbal and written communications regarding portfolio status, risks, issues, and makes recommendations for portfolio decisions to PMO and Senior Management. Oversees enterprise resource analysis to identify over-allocated and under-allocated resources. Identifies resource bottlenecks in the portfolio, works with PMO and Senior Management to pro-actively mitigate resource bottlenecks. Monitor internal/external resource mix to ensure proper balance is maintained. Monitors the financial health of the portfolio; performs trend-analysis and forecasting. Tracks project budget requests and actual spend. Recommends corrective actions to mitigate financial risk. Tracks project alignment with corporate goals; understands how individual projects contribute to the accomplishment of corporate goals and strategy. Supports the project in-take process, and ensures that new project requests are properly vetted with senior management, and that proper documentation is created and approved. Evaluates the impact of adding new project(s) to the portfolio, in terms of resource bandwidth and financial bandwidth. Reviews all new Project Charters and makes recommendations for improvements to clarify the scope, constraints, assumptions, and expected outcomes of the project. Participates in pre-kickoff meetings to assess the ability of the portfolio to absorb a new project from a technical, financial, and resource perspective. Various portfolio planning activities including: Annual planning, portfolio re-balancing, high-level estimation, sequencing, etc. Process/Governance: Implements established policies, system monitors and controls to ensure the successful management and reporting of all corporate initiatives in the Program. Exercises judgment within broadly defined policies and practices to develop corporate methods and techniques. Designs, builds and tests new procedures and/or enhancements to existing procedures, with a focus on optimization of resource time while preserving proper levels of controls and approvals. Documents Standard Operating Procedures (SOPs), solicits feedback from those affected by the SOP, and conducts training and mentoring on procedures. Tempers the need for appropriate processes and controls with the need to enable delivery of strategic projects. Evaluates the capabilities of tools; makes recommendations for streamlining processes where applicable. \ Financial Management: Ensures that all project funding is managed according to company Financial Policies, and in accordance with management direction. Responsible for the accuracy and timeliness of all Corporate Initiative financial data. Ensures that proper adjustments to the portfolio are made throughout the year to allow the company to reach its budget commitment to the Board. Manages the Portfolio Budget across all projects included in the portfolio, with overall budget accountability for approx. $100 million per year. Ensures that financial policies and procedures are followed. Maintains proper controls for funding approvals, and ensures that an audit trail exists for each funding request. Collaborates with the finance department, PMO leadership and various functional managers to ensure project budgets are properly estimated and controlled; provide overall financial recommendations, and develop controls and measurements to monitor progress. Conducts training and mentoring on financial policies and procedures. Interfaces with CI Finance staff, Controller, and CFO as needed for financial reconciliation, forecasting and reporting. Reviews and approves budget and other funding requests in absence of manager/director. Data Analysis, Reporting, Presentation: Performs complex data analysis, draws conclusions, and makes recommendations to mitigate risk. Prepares executive-level presentations; can articulate complex and detailed data in an easily consumable manner. Develops graphs and charts as appropriate to represent very detailed data at a summary level. Recommends presentation formats and scenarios to help convey information to executives, including CIO, CFO, and CEO. Works on complex problems where analysis of situation or data requires an in-depth evaluation of various factors to achieve best results. Proactively identifies patterns or trends which would put the portfolio at risk. Can make recommendations for corrective actions to mitigate those risks. Heavy use of tools to perform hands-on data analysis; strong technical skills. Staff Management and Development: Provide coaching and mentoring to staff, and identify training opportunities as appropriate to provide a career path to staff members. Perform performance appraisals (minimally: once a year - formal; once a year - informal) outlining strengths and areas for improvement. Make appropriate decisions on hiring, terminations, promotions and/or corrective actions as needed. Provide a positive work environment for the team, establishing an atmosphere of trust and teamwork. Demonstrate leadership and serve as a role model for the team. QUALIFICATION REQUIREMENTS: Required Experience: Bachelor's degree in Computer Science, Business, Finance or equivalent work experience required. 10+ years of IT and business experience in strategic planning, software development, implementation, project/program management, vendor management and business process management. Strong hands-on tools experience including: MS Excel, Access, PowerPoint, Word, Project and SharePoint. Project Management certificate (PMP) from the Project Management Institute (PMI) or equivalent experience. Experience with Earned Value Management reporting or other project performance methodology. 3 to 5 years as a demonstrated leader, with the ability to coach and mentor others; and the ability to accomplish work through others by using influence and collaboration. Required Abilities/Skills: Demonstrated leadership skills including the ability to coach, mentor and identify staff development opportunities. Provide input to performance evaluations of team members. Strong analytical skills; passion for understanding data; curiosity, thirst for knowledge; desire to investigate root causes of data patterns and trends. Ability to work with senior executives; collaboration and negotiation skills. Process discipline tempered with flexibility. Perceived as a leader - both within the PMO and with senior leadership. Frequently sought out for advice and knowledge. Must be able to conduct training and mentor other resources. Works well in a highly dynamic, fast-paced environment; handles changing priorities well. Take charge attitude; pro-actively solve problems; take ownership and accountability. Demonstrated ability to "find one's way" in an organization; to define additional value to be provided to help the company meet key strategic objectives, and to extend the role as the company strategy evolves to reflect the influences of external factors. Ability to lead creative multidiscipline work teams in learning and applying new skills/techniques to respond to business needs. Thorough knowledge and understanding of the company's business practices and direction, business principles, and business processes, plus familiarity with the company's products and resources. Ability to act as an advocate for the PMO. Must be able to educate others on the value of the services provided by the PMO. Considerable experience in relationship and stakeholder management, with the ability to set expectations and deliver based on those expectations. Solid teamwork and interpersonal skills, with the ability to communicate and persuade customers, employees, and management at all levels in a cross-functional environment. Excellent oral and written communications; an ability to present and discuss technical information in a way that establishes rapport, persuades others, and gains understanding. Strong management, business planning, and development skills. Strong analytical, problem-solving, and conceptual skills. Preferred: Master's degree in Business or Technology related field. Prior Health Insurance industry experience. Experience with project/portfolio management tools such as MS Project and Clarity. Financial Management experience, including Time and Materials contracts, Fixed Price contracts, and non-labor contracts. Interested and qualified candidates should apply immediately!!
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