PMO Program Manager - Owings Mills, MD (#0122) Our client, a large healthcare insurance provider in the Mid-Atlantic region, is currently looking for a full-time PMO Program Manager to work out of their Owings Mills, MD location. PURPOSE: Manages a complex, program of strategic projects that span organizational boundaries, manages multiple high-risk projects, including projects involving external vendors and multiple business areas that have a significant legal and/or financial impact to company business. Utilizes a comprehensive understanding of corporate strategic imperatives, the long range strategic plan, the full IT Systems Development Lifecycle and the Project Management Life Cycle to ensure compliance with organization goals and timelines. Manages the assignment, development and performance of Project Managers under the program. Responsible for execution/delivery of each project within a program(s) within an LRSP Pillar/Platform. Manages and is responsible for all aspects of the program within a Pillar/Platform initiative fulfillment with budgets up to 50+ million, to include risk management, process improvement, and technology applications/development and for enabling the business to meet the future goals and objectives prioritized by the company Governance Boards. Ensures alignment with the overall Corporate Strategic Plan by focusing on compliance, procedures and governance to achieve program goals through the application of a CMMI framework. Communication skills are required to persuade, gain cooperation, provide formal presentations to various sized groups and to reach consensus and resolve conflict. Excellent written skills are required to prepare reports/documents for internal presentations as well as presentation to various Governance Boards. Advanced planning, organization, analytics and business acumen are required to understand and present the implications of various decisions. Manages the delivery efforts of Managers and Directors of other Departments and will provide leadership and influence for VP levels and above in the selection and governance of Corporate Initiatives. ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following: Program Management: Manages the full project management life cycle and software development life cycle for the implementation of highly complex, large scale, strategic IT and Business Corporate Initiatives within a Pillar/Platform of the Long Range Strategic Plan. Implements established policies, system monitors and controls to ensure the successful management and reporting of all corporate initiatives in the Program. Supervises and leads the program and project staff to oversee the impacts and interdependencies between programs and works to ensure initiatives meet the company Goals and Objectives of the executive leadership team. Perceived by peers and staff as a leader. Provides both verbal and written communications regarding project status, risks, issues, and makes recommendations on project decisions to PMO and Senior Management. Manages allocation of resources within the program(s) to meet work fluctuations and budget and time constraints in the delivery process. Creates a high performing team. Serves as subject matter expert, providing technical and analytical guidance to the program and project teams. Manages all aspects of the project/program management of a corporate initiative, which may include: cost benefit analysis, work plans, functional and technical designs, construction, testing and implementation. Ensures efficient and high quality installation of new software and/or systems, and monitors all technical aspects of implementing projects. Provides support to the IT Solutions Team in identifying the appropriate solutions required by the user areas; assists IT Leadership in performing a needs analysis of the relevant business areas and in matching user needs to system capabilities to ensure the new system is easily and quickly integrated into the client's business environment. Works with the Business areas in the Operational Readiness activities to provide support and coordination to ensure adoption of new systems and business processes in the company environment. Manages contracts and vendors assigned to Corporate Initiatives included in the assigned program(s). Project Management: Manages and directs Multiple medium to large-scale projects that may not fit into a defined Program. Translates generalized customer business goals and objectives into concrete strategy and tactical plans. Works on complex problems where analysis of situation or data requires an in-depth evaluation of various factors to achieve best results. Exercises judgment within broadly defined policies and practices to develop corporate methods and techniques. Works effectively with internal and external clients, third party vendors, and Senior Management in accomplishing project objectives. Evaluates complex situations accurately and identifies viable solutions that create successful outcomes for the customer. Develops and maintains "lessons-learned" inputs in the project repository for utilization on future projects. Ensures all company Defined Processes are used within the CMMI Framework to successfully implement projects. Resolves political, resource, budgeting, change, and legal issues affecting the program. Financial Management: Manages the Program Budget across all projects included in the program, with overall budget accountability for up to $50+million per year. Collaborates with the finance department and various functional managers to ensure project budgets are properly estimated and controlled; provide overall financial recommendations, and develop controls and measurements to monitor progress. Provides Finance with monthly accruals and forecasts by the due date established by Finance using the tools developed by Finance/PMO. Maintains current statements of work for all contractors; tracks and approves contractor invoices in a timely manner. Provides regular updates to Program Director, project sponsor and stakeholders on the status of the budget. Documents reasons for budget excess or shortfall. Staff Management: Supervises PMO Sr. Project Managers, Project Managers, Project Coordinators and Budget Analysts; provides performance feedback and goal-setting; conducts annual performance assessments. Assists in skills development and training assessments for the Program staff. Makes recommendations on hiring, firing, advancement, promotional or any other change of status of direct and indirect reports. Risk Management: Develops a comprehensive Risk Management Plan at the Program Level within the CMMI Framework as defined in the company Processes. Proactively identifies risks and opportunities of both business and technical plans; identifies Risk Mitigation Strategies and Contingency Plans for all identified Risks. Maintains the Program Level issue and risk matrix log. Documents and communicates an assessment of the Program, its' affect on the Portfolio and the level of Corporate Exposure to the BPRC and Integration committees. Provides a detailed plan of how the risk will be managed or eliminated. Provides a weekly Program status report with major risk factors when mitigation approach impacts the project timeline, budget, or objectives. Coordinates the Risk Management Plan and Risk Mitigation Strategy across all projects within the Program and manages the execution within the individual projects. QUALIFICATION REQUIREMENTS: Required: Bachelor's degree in Computer Science, Business, or Engineering or equivalent work experience required. 8+ years of IT and business experience in strategic planning, development, implementation, and maintenance of systems, preferably across multiple hardware and software platforms. Previous technical project management experience in a dynamic high-technology environment is a key to success in this position. Project Management certificate (PMP) from the Project Management Institute (PMI). Out of the 8 years required, at least 5 years in a combination of the following: Progressive broad-based information systems Project Management experience (which could include consulting) with state-of-the-art hardware and software systems is desirable; knowledge and implementation experience in new computing architectures and networked computing structures. Experience in Program Management and execution of multiple related development projects simultaneously, particularly as Project Manager on systems development, with working knowledge of Systems Development Lifecycle and the Project Management Lifecycle Preferred: Master's degree in Business or Technology related field. Prior Health insurance industry exposure; specific experience with successful large-scale Program Management within a cross functional environment. Abilities/Skills: Ability to lead dynamic, energized, and highly creative multidiscipline high-performance work teams in learning and applying new skills/techniques to respond to business needs. Ability to effectively adapt to rapidly changing technology and apply it to business needs. Considerable experience managing and delivering Business and IT centric projects using (where appropriate) leading-edge technology, and older legacy systems. Thorough knowledge and understanding of the company's business practices and direction, business principles, and business processes, plus familiarity with the company's products and resources. Considerable experience in human resource management skills, staff development. Solid teamwork and interpersonal skills, with the ability to communicate and persuade customers, employees, and management at all levels and thrive in a cross-functional environment. Excellent oral and written communications; an ability to present and discuss technical information in a way that establishes rapport, persuades others, and gains understanding. Strong management, business planning, and development skills. Exceptional program management skills and project management skills, effectively arranging resources and managing multiple small to large projects in a cross-functional environment. Ability to analyze project needs and determine resources needed to meet objectives. Ability to create original concepts and take heuristic approaches to testing/refining existing theories and to develop new system approaches to solve problems and seize opportunities to sustain business success. Strong analytical, problem-solving, and conceptual skills. Interested and qualified candidates are encouraged to apply immediately!!
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