Microsoft Services is proud to have the opportunity to serve our government and offer an opportunity for you to do the same. The security and preservation of our nation’s interest are critical to the safety and prosperity of the United States. The Microsoft Services team has provided and continues to provide a vital role in supporting the successful and accelerated achievement of our customers objectives through Microsoft products.
Job Description: Our team is seeking a PFE specializing in Active Directory and Azure identity with deep understanding and ability to deliver timely and creative incident resolution focused on root cause analysis, prevention, and subsequent knowledge transfer. In this customer facing role, you will partner with the Account Delivery Executives (ADE), Technical Account Manager (TAM) and other engineers to engage technology decision makers striving to understand their objectives and creatively overcome their greatest challenges.
As someone who is inventive, confident when challenged and has demonstrated skill in both crisis management and expectation management, your contributions will empower our customers to achieve the most from their investment in Microsoft technology and our team.
We look to you to utilize knowledge of the customer environment to resolve issues in a timely manner. Handle blocking issues and cases, ensuring the most effective resolution of all issues. Develop and implement support strategies resulting in fewer incidents, increased availability, or accelerated deployments, and effectively lead critical situations including documented action plans and daily status updates for the customer and Microsoft management.
Develop a working relationship with Microsoft Consulting Services (MCS) and other PFE team members ensuring enhanced cooperation and mutual support. Initiate and participate in triage and post-incident meetings sharing knowledge with other engineers and efficiently resolving customer problems. Assist in the delivery of supportability reviews to your customers.
You should have a technical degree or equivalent work experience and 4-6 years of experience in an enterprise technical support environment with demonstrated knowledge in:
Enterprise Active Directory (authentication, authorization, GPO application processing, PKI administration) Azure Active Directory and related services
Basic understanding of Windows networking technologies (TCP/IP, DHCP, DNS, firewalls).
Active Directory Federation Services (ADFS) Identity and Access Management
Office 365 Identity Management Cloud domain management, Cloud user management and configuration.
Strong knowledge of MiPFEcrosoft Windows Server 2008R2/2012/2012R2/2016.
Strong knowledge of Microsoft Windows 7/8/8.1/10.
Working knowledge of PowerShell scripting and automation.
You will need strong technical writing skills and the ability to effectively communicate with customer managers and executives on technical and mission issues. Strong problem-solving, organization, time management, project management and negotiation skills desired.
Active U.S. Government Top Secret (TS), Sensitive Compartmented Information (SCI) security clearance and Counter Intelligence (CI) Polygraph examination
Willingness to apply for Full Scope Polygraph (FSP) examination
The position will require you to travel to customer’s site(s)
4-6 years of experience in an enterprise technical support environment with Enterprise Active Directory, basic understanding of Windows networking technologies
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to firstname.lastname@example.org.
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