Do you have a passion for Cloud Services? Do you love to solve problems and help improve the quality of Microsoft's products? If so, this is a great opportunity for you. You will be working with customers and partners building, deploying, operating and optimizing large complex enterprise environments.
Microsoft Services is looking for a strong technical resource to join our team as a Premier Field Engineer (PFE). You will be responsible for customer satisfaction, deployment, adoption and support of enterprise Microsoft deployments.
The primary solution focus and responsibility will pertain to support of Microsoft's technologies with specific emphasis in the following areas:
• Microsoft Active Directory and Azure Active Directory
• Windows Server OS Performance & Debugging
As a PFE, you will provide product and solution support and training, both onsite and remote. You should be customer focused, able to devise and implement action plans and be able to communicate clearly with both internal partners and customers.
You also have a flexible work schedule that may include weekends, evenings, and holidays.
Primary responsibilities include:
•Providing on-site and remote technical support solutions for customer service delivery and availability, while ensuring satisfaction with Microsoft deployments.
•Be capable of providing field technical support presence for groups in the Microsoft Services organization, including but not limited to Premier Support and Microsoft Consulting Services.
•Act as the primary onsite technical contact, providing customer visibility, advanced technical support and problem resolution for corporate customers, including issues raised to the highest
levels of management.
Key Experience needed:
• Experience implementing, deploying and solving problems related to Active Directory and security related solutions (Least Privilege Concepts or Credential Theft Mitigation).
• Experience implementing and solving problems related to Windows and its components, including using performance related troubleshooting tools (WinDBG, Performance Monitor, Windows Boot Performance Diagnostics)
•3 years of experience architecting, implementing, or supporting Microsoft products in a medium to large enterprise.
•Experience in the Financial industry a plus.
Requirements and skills for this position include:
•Technical product depth with Microsoft Windows components.
•Technical familiarity with Microsoft client operating systems, Active Directory, and related Cloud Technologies
•Excellent interpersonal, verbal and written communications, analytical and presentation skills.
•Ability to deliver presentations, discuss Microsoft Windows and complimentary products at a solutions level.
•Ability to handle customer critical issues and work in difficult situations
•Ability to perform self-directed learning in a rapidly changing environment
•Capabilities to operate in a flexible team environment with minimal supervision
Microsoft Windows Server or Cloud certification strongly preferred.
The successful candidate must have an active U.S. Government Top Secret Security Clearance.
This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment.
Travel is an integral part of this position. You should be willing to travel as is demanded by the needs of our customers and our business. This position may require travel to customer sites up to 50% of the time. Overnight travel may also be required.
Microsoft is an equal opportunity employer. You will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to firstname.lastname@example.org.
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