Skype for Business, Premier Field Engineer, Plus Clearance
Microsoft Services is proud to have the opportunity to serve our customers and to offer an opportunity for you to do the same. The security of our nation and preservation of our nation's interests are critical to the safety and prosperity of the United States. Microsoft Services plays a vital role in empowering our customers' to achieve more.
As a Premier Field Engineer you will serve as a deep technical adviser to customers and deliver extraordinary value by supporting and growing the value and productivity customers receive from using Microsoft Technology. As a vital member of our customer facing team, you will become part of the Microsoft Community and you will be able to draw upon all resources at Microsoft to advise and consult on the use of Microsoft technologies. You will act as the primary onsite technical contact, providing advisory services and advanced problem resolution, including issues raised to the highest levels of management. As a PFE you will lead by setting customer expectations, devising and implementing action plans, being available 24x7, and professionally communicating to all parties involved. You will collaborate with Microsoft Technical Account Managers and Account Teams so that we can figure out the most valuable support delivery services to provide to your customer through the Premier Support contract. Below are some examples of services you can deliver: Services that promote customer health through Risk Assessments, Health Checks, Code Reviews, or other similar offerings. Assist customers during their most critical issues. Participate in engagements that strengthen customer relationships and IT infrastructure & application effectiveness through dedicated support delivery. Deliver short and time limited engagements focused on a specific need. Provide technical training to help increase customer ability and knowledge, and to address needs.
5+ years of industry experience in Microsoft products, systems development, network operations, and software support or IT consulting
Technical proficiency in Microsoft Lync Server/Skype for Business
Excellent knowledge of problem solving to include the use of Lync Server/ Skype for Business troubleshooting tools - network captures, scripting, diagnostic tools (Snooper, OCSLogger, etc), and log analysis
Advanced problem solving and issue resolution skills at the tier 3 or 4 level
Experience in customer-facing roles with demonstrated capability in clearly presenting thoughts and ideas confidently to audiences of various sizes and technical knowledge levels. Demonstrated aptitude for providing extraordinary customer service in politically charged environments.
Ability to adapt to the customer's changing needs or requirements as they arise. Ability to work independently with minimal management supervision as part of a global team of Consultants and Engineers Possess real passion for continuous learning, strong problem-solving skills, critical thinking, time management skills, and good judgement. Excellent overall communication and technical writing skills. Ability to improve the technical expertise of peers via the development of product related intellectual capital and mentoring new hires. Ability to apply knowledge to improve existing products and systems in the customer environment and for internal use. Assist in developing strategies to gain additional business by communicating opportunities to sales teams.
RECOMMENDED QUALIFICATIONS: Understanding of Windows Server, Hyper-V, MS Cluster Server/Multi-vendor Cluster and SAN implementations, Active Directory, Internet Explorer, IIS, SQL Understanding of industry Load-Balancing solutions (F5, Kemp, etc) Experience with Microsoft Exchange Server, Exchange Server Unified Messaging and Systems Center Operations Manager Experience with the integration and deployment of Microsoft Lync/Skype for Business with multiple-vendors (Cisco, Polycom, etc) Industry and/or Lync/Skype Certifications Education: Minimum bachelor's degree preferably in Computer Science or Information Systems. Will consider related field (or equivalent) experience. Travel: Travel may be required for this position. Relocation assistance may be available on a case by case basis.
The successful candidate must be a U.S. Citizen and have an active US Government Top Secret Security Clearance with access to Sensitive Compartmented Information based on a Single Scope Background Investigation (SSBI) with polygraph.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.
A little about us:
Microsoft offers training and employment opportunities to help you turn your military experience and skills into a civilian technology career.