Microsoft Services is proud to have the opportunity to serve our government and to offer you an opportunity to do the same. The security and preservation of our nation’s interest are critical to the safety and prosperity of the United States. The Microsoft Services team has provided and continues to provide vital support for the successful and accelerated achievement of our customer’s objectives through Microsoft products.
Our team is seeking a PFE specializing in Platform (Windows Server) technologies with deep understanding and ability to deliver timely and creative incident resolution focused on root cause analysis, prevention, and subsequent knowledge transfer. In this customer facing role, you will partner with the Account Delivery Executives (ADE), Technical Account Manager (TAM) and other engineers to engage technology decision makers striving to understand their objectives and creatively overcome their greatest challenges. As someone who is inventive, confident when challenged and has demonstrated skill in both crisis management and expectation management, your contributions will empower our customers to achieve the most from their investment in Microsoft technology and our team.
We look to you to:
• Utilize knowledge of the customer environment to resolve issues in a timely manner
•Leverage MDT to deploy images
•Handle blocking issues and cases, ensuring the most effective resolution of all issues
•Develop and implement support strategies resulting in fewer incidents, increased availability, or accelerated deployments
•Effectively lead critical situations including documented action plans and daily status updates for the customer and Microsoft management
•Develop a working relationship with Microsoft Consulting Services (MCS) and other PFE team members ensuring enhanced cooperation and mutual support
•Initiate and participate in triage and post-incident meetings sharing knowledge with other engineers and efficiently resolving customer problems
•Assist in the delivery of supportability reviews to your customers
4-6 years of experience in an Enterprise technical support environment with demonstrated knowledge in many of the following:
• Windows 7, Windows 8, Windows 10 operating systems
• Windows Server 2012 R2 and earlier
• Microsoft Windows Server Hyper-V
• Microsoft System Center Virtual Machine Manager (SCVMM)
• Active Directory, Active Directory Federated Services
• Infrastructure Services
• Identity Management
• Microsoft Security concepts
• DNS, DHCP, TCP/IP, routing, and network security
• Strong technical writing skills and the ability to effectively communicate with customer managers and executives on technical and mission issues.
Strong organization, time management, project management and negotiation skills desired.
You should have a technical degree or equivalent work experience
The successful candidate must have an active U.S. Government Secret Security Clearance.
This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment.
Travel is an integral part of this position. You should be willing to travel as is demanded by the needs of our customers and our business. This position may require travel to customer sites up to 50% of the time. Overnight travel may also be required.
Microsoft is an equal opportunity employer. You will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to email@example.com.
A little about us:
Microsoft offers training and employment opportunities to help you turn your military experience and skills into a civilian technology career.