Principal Coordinator - Floor Supervisor

  • Company: Capital One
  • Location: Glen Allen, Virginia
  • Posted: February 06, 2017
  • Reference ID: R18723
Knolls 4 (12021), United States of America, Glen Allen, Virginia

Principal Coordinator - Floor Supervisor


  • Manage workflow to ensure SLAs are met
  • Manage multiple deliverables and deadlines appropriately
  • Actively Support Team projects at the request of management
  • Coach associates on QA errors
  • Handle escalations
  • Identify associates coaching opportunities and deliver appropriate coaching conversations
  • Support team engagement and morale
  • Pull and submit monthly scorecard & dashboard data
  • Back up Sr. Coordinators
  • Jump in to production to help out team as needed
  • Potential SME on all production work
  • Handle issues by recognizing the problem, handle with some due diligence, identity potential solutions, and coordinate remediation
  • Special Projects- design, plan, partner with other teams, and own execution

Basic Qualifications:

  • Associates Degree or Military Experience
  • Strong analytical skills, with a demonstrated ability to integrate information from various sources to solve problems
  • Strong Written and Verbal Communication
  • Demonstrated ability to maintain effectiveness in constantly changing environment
  • One-year Production experience
  • One year of Banking experience
  • Proficiency in Microsoft Excel

Preferred Qualifications:  

  • Business Degree
  • BPM certification
  • Lean experience
  • Workflow coordinator experience
  • 2-3 years Supervisor experience
  • 2-3 years Production experience
  • 2-3 years Banking experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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