Senior Customer Care Associate
Location:
Fort Worth , Texas
Posted:
November 22, 2017
Reference:
226525BR
Provide professional and efficient customer service to Alcon customers, consumers, sales force and internal Alcon departments by processing incoming orders, returns, credits, deductions, inquiries and other transactions. Additional tasks include analytical research i.e. Service Level Analysis, develop and analyze reports, Customer Score Card Analysis, Vendor Managed Inventory, detailed product information, research claims, prepare detailed collection correspondence, special projects as assigned and mentoring new team members. The Senior CSR must be able to quickly respond to changes in the job such as changes in processes and procedures, incorporating new product line knowledge and professionally handling sensitive product retrievals. Handling of Sales Force administrative functions and is-sues to increase available Sale Force selling time is a critical activity and it can cover a broad range of functions.

Perform account management activities including deduction research claim recovery and resolution, and deduction research claim recovery and resolution. Inventory management activities including inventory balancing and transfers and inventory rationalization. Perform order management activities including purchase order processing EDI, and price match resolution. Handle shipping issues, proof of delivery verification, and issuing call tags. Run reports including sales reporting and inventory reporting. Field customer/consumer calls including answering inbound calls, and service request initiation and resolution. Perform product management activities including participating in post market action, and having knowledge of the pharmaceutical, over-the-counter, and surgical product lines. Peer training and team leading activities including mentor new team members and call monitoring. EEO Statement The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Minimum requirements High School diploma or equivalent English No prior experience required

A little about us:
As the global leader in eye care, Alcon develops and manufactures innovative medicines and devices to serve the full life cycle of eye care needs.

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