Principal Data Storage Support Engineer
Company: EMC is now part of Dell Technologies
Posted: December 17, 2016
Reference ID: 171763BR
**What is Isilon?**
Dell EMC Isilon scale-out NAS Storage allows customers to store, manage, protect and analyze unstructured data in a powerful platform that stays simple, no matter how large a customer’s data environment. Our storage systems are powerful yet simple to install, manage, and scale to virtually any size. And, unlike traditional enterprise storage, Isilon solutions stay simple no matter how much storage capacity is added, how much performance is required, or how business needs change in the future. We’re challenging enterprises to think differently about their storage, because when they do, they’ll recognize there’s a better, simpler way—with Isilon.
This Technical Support Engineer IV (TSE IV) position provides support for Dell EMC, Isilon Storage Division advanced scale out storage solutions. Customers represent a broad range of Enterprise, Government and Vertical markets. Support cases are opened through multiple channels and support is provided through multiple means including phone, email and online channels. As a TSE IV, you will troubleshoot the most complex issues and help customer’s access their data through our state of the art Isilon products. Our customer’s data is critical to their business and we make it a priority to ensure their systems are working properly and being utilized as efficiently as possible.
When you choose our company, you join a diverse world of innovative thought leaders. At our core is a commitment to workplace diversity, the sustainability of our planet, and community corporate involvement. We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities-all to create a compelling and rewarding work environment.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. We encourage applicants of all ages.
**Critical Hiring Criteria:**
**Why work at Dell EMC?**
Endless challenges and rewards. Opportunities on six continents. A team of colleagues fueled by collaboration. All this, and a company deeply committed to integrity and responsibility.
Our people are the most critical component of our long-term success. So it’s no surprise, then, how much time and effort we pour into creating a comprehensive benefits package for all team members. We strive to provide the best choice and value at the best cost. Our packages are competitive in the market and relevant to the various countries in which we operate.
The successful candidate will have excellent customer relations, communication, problem identification and troubleshooting skills. The candidate will have a strong technical background in multiple of the technical areas below, with a depth of knowledge and experience in three or more of the following areas:
+ Networking protocols, communications and infrastructure configuration and troubleshooting
+ Deep understanding of various file sharing protocols, including NFS and SMB/CIFS
+ Authentication and Authorization mechanisms and protocols, including Active Directory, LDAP and Kerberos
+ Network attached storage architectures, configuration, administration and troubleshooting
+ Computer and storage hardware configuration, administration and troubleshooting.
+ Windows and/or Unix/Linux administration and command line interface; proficiency in shell scripting and multiple scripting languages
+ Proficiency in log and network trace gathering and analysis to resolution
+ End to end performance troubleshooting including bottleneck identification and resolution
+ File System and Kernel internals and operation, preferably on Linux and/or freeBSD, including debugging tools and skills
This position requires management of multiple high visibility customer issues. The candidate will also be required to manage multiple escalations, involving communication with customers, engineering and management. Candidate will be required to work with engineering resources to reproduce issues and assist with resolution. Candidate will also participate in production and review of knowledge base articles and documentation and provide coaching and mentoring to lower level Technical Support Engineers.
**Join A Winning Organization!**
Dell empowers countries, communities, customers and people everywhere to use technology to realize their dreams. Customers trust us to deliver technology solutions that help them do and achieve more, whether they’re at home, work, school or anywhere in their world. Become part of our story, purpose and people behind our customer-centric approach.
Customer Service & Support
205 - ISILON
US - Washington - Seattle