JOB SUMMARYMAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the customer experience.
Assigned complex and critical projects that involve several technical systems and constituents.
Designs, implements, monitors, enhances and troubleshoots systems in assigned areas.
Analyzes and revises existing system logic difficulties and documentation as necessary.
Tests and reviews system designs.
Provides Engineering Technical support and guidance to regional personnel and ensure all technical integration, changes, standards and documentation are met.
Mentors and guides the work of senior technical staff.
Reviews work plans and designs and advises on improvements.
Adheres to industry specific local, state, and federal regulations, as applicable.
Knows, understands and follows company policy.
Performs other duties as requested by manager.REQUIRED QUALIFICATIONSSkills/Abilities and Knowledge
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Advanced knowledge of related industry specifications and standards IEEE, ANSI, Fiber (Multimode, Single mode, UTP, etc.), Bridging, Switching, Routing, Ethernet and Transport technologies and protocols
Advanced knowledge in network design, network architecture, protocols and network topology
Advanced knowledge in TCP/IP and the OSI Model
Advanced knowledge in using ticketing and software tools to support the current operations.
Advanced knowledge of network devices and basic network appliances
Advanced knowledge of network designing software, such as Visio
Ability to perform duties in a very fast pace environment and ability to learn new technology quickly
Ability to use personal computer and software applicationsEducation
Masters or Bachelor's Degree in Engineering or related field or related work experienceRelated Work Experience Number Of Years
Engineering work experience 10-15
Project management work experience 10-15PREFERRED QUALIFICATIONSSkills /Abilities and Knowledge
Knowledge of company products and servicesEducation
Cisco Certified Internetwork Expert (CCIE)
Industry and vendor specific certifications and training (Cisco, Juniper, Alcatel-Lucent, etc.)WORKING CONDITIONS
Office environmentEOE Race/Sex/Vet/Disability
Charter is an equal opportunity employer that complies with the laws and regulations set forth in the following EEO Is the Law poster: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
Charter is committed to diversity, and values the ways in which we are different.
Spectrum is the nation’s fastest growing TV, internet and voice company. We’re committed to integrating the highest quality service with superior entertainment and communications products.