Principal Engineer II - Commercial

  • Company: Spectrum
  • Location: Englewood, Colorado
  • Posted: March 07, 2017
  • Reference ID: 188895BR
This position is responsible for the architectural and engineering designs relating to the Charter Communications Commercial voice network. The employee will oversee the certification of new technologies and call flow scenarios in a lab environment prior to production implementation. This position requires a strong background in ALU, Metaswitch and IMS platforms .


  • Actively and consistently support all efforts to simplify and enhance the customer experience.
  • Assigned complex and critical projects that involve several technical systems and constituents.
  • Actively and consistently support all efforts to simplify and enhance the customer experience.
  • Serve as architectural expert for the ALU, Metaswitch, and Broadsoft infrastructure supporting all Charter Commercial Communications routing functions.
  • Assist with the engineering and design of other Commerial platform elements.
  • Contribute to the development of new strategic voice service implementations, with a heavy focus on technical requirements, industry standards, and the impact on existing Charter Communications architecture.
  • Create detailed test plans to certify vendor software loads and validate platform fixes prior to production deployment.
  • Maintain awareness of industry trends and forthcoming technologies with focus on the benefits to Charter Communications and the MSO community as a whole.
  • Create and maintain detailed architectural documentation for tandem core design, features, and certification history. Perform technical reviews of documentation created by other team members to ensure both clarity and accuracy.
  • Prepare and deliver presentations to both managerial and technically audiences in an articulate and knowledgable manner.
  • Provide clear and concise technical reports and status updates for all levels of management.
  • Engage vendor contacts and maintain relationships in order to drive both architecture development and escalated production issues.
  • Provide technical support and guidance to QA, Operations, and other Engineering teams as required to support tandem platform interoperability.
  • Identify and contribute to process improvements within the architecture team.
  • Serve as part of the architecture team on-call rotation.
  • Adheres to industry specific local, state, and federal regulations, as applicable.
  • Knows, understands and follows company policy.
  • Performs other duties as requested by manager.

Skills/Abilities and Knowledge
Detailed technical and product knowledge of the ALU and Metaswitch suite of network elements with an emphasis on configurations, specifications, limitations, and design.
Experience with configuration and administration of Metaswitch TDM gateways.
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Advanced knowledge of related industry specifications and standards IEEE, ANSI, Fiber (Multimode, Single mode, UTP, etc.), Bridging, Switching, Routing, Ethernet and Transport technologies and protocols
Advanced knowledge in network design, network architecture, protocols and network topology
Advanced knowledge in TCP/IP and the OSI Model
Advanced knowledge in using ticketing and software tools to support the current operations.
Advanced knowledge of network devices and basic network appliances
Advanced knowledge of network designing software, such as Visio
Ability to perform duties in a very fast pace environment and ability to learn new technology quickly
Ability to use personal computer and software applications

Masters or Bachelor's Degree in Engineering or related field or related work experience

Related Work Experience Number Of Years
Engineering work experience 10-15
Project management work experience 10-15

Skills /Abilities and Knowledge
Knowledge of company products and services

Industry and vendor specific certifications and training (Cisco, Juniper, Alcatel-Lucent, etc.)

Office environment

EOE Race/Sex/Vet/Disability
Charter is an equal opportunity employer that complies with the laws and regulations set forth in the following EEO Is the Law poster:
Charter is committed to diversity, and values the ways in which we are different.

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