Principal Engineer II- CPE
Responsible for engineering activities that maintain and enhance the company's customer premises equipment (CPE) activation, provisioning, and operations platforms. Works with technical operations staff on system design and configuration. Works with design teams and advises team leaders.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.
Assigned complex and critical projects that involve several technical systems and constituents.
Designs, implements, monitors, enhances and troubleshoots systems in assigned areas.
Analyzes and revises existing system logic difficulties and documentation as necessary.
Tests and reviews system designs.
Provides Engineering Technical support and guidance to regional personnel and ensure all technical integration, changes, standards and documentation are met.
Mentors and guides the work of senior technical staff.
Reviews work plans and designs and advises on improvements.
Adheres to industry specific local, state, and federal regulations, as applicable.
Knows, understands and follows company policy.
Performs other duties as requested by manager.
Skills/Abilities and Knowledge
Ability to maintain and administer UNIX-based platforms, including performance tuning, package installation, patch management, network and server management tasks
Expert knowledge of troubleshooting tools (i.e tcpdump, netstat, iostat, traceroute, snoop)
Expert experience with System monitoring applications (Nagios, Solarwinds, HP OpenView, etc).
Expert understanding of LAN/WAN topology, network protocols (TCP/IP, FTP, NFS), switches and firewalls
Experience activating/maintaining CPE per the DOCSIS, PacketCable, and SNMP specifications
Experience with configuration of CPE using the TR-069 and related specifications
Expert comprehension of the DHCP, DNS, SNMP, and TFTP protocols
Key Platforms / Systems / Disciplines
Cisco Broadband Access Center (BAC) / Cisco Prime Cable Provisioning (PCP)
Cisco Prime Network Registrar (PNR)
Cisco Prime Home (CPH) / ARRIS Edge
BT Diamond ImageControl
Oracle Hardware (V-series, T-series) / Solaris 10, Solaris 11
HP Hardware (DL380, DL580) / RHEL 6
MySQL, Perl, PHP, BASH, LAMP/SAMP
Masters or Bachelor's Degree in Engineering or related field or related work experience
Related Work Experience Number Of Years
Engineering work experience 10-15
Project management work experience 10-15
Skills /Abilities and Knowledge
Knowledge of company products and services
RHEL Certified Systems Administrator - RHCSA
Industry and vendor specific certifications and training preferred (Cisco, RHEL, MySQL, Solaris, etc.)