Principal Engineer - Maintenance Engineering Lab
Westlake , Texas
October 18, 2017

What you’ll be doing...

(Subject Matter Expert and 3rd tier support)

The PMTS will be responsible for acting as a subject matter expert who provides technical leadership and training to Engineer’s and Lab stakeholders with regard to all or some of the following areas LTE registrations, end to end LTE/VOLTE Call flow, Transport , EPC/RAN, DNS, LTE architecture in the MTCE lab – for Maintenance Engineering organization. Support will be provided during planning, staging, first office application (FOA), Production issue replication, and continued support to a variety of teams that include Area/Regional Operations, Network Implementation, Product Development, HQ/Area Network Planning, National Network Operations, Information Technology, Revenue Assurance, and other Maintenance Engineering groups in order to fulfill complex business requirements.

The engineer will work with Lab stakeholders to develop and implement Lab environment needed for project and initiatives support. The engineer will support VZW MTCE Lab stakeholders and project teams in validating and providing RCA by actively troubleshooting Lab Call processing issues, Transport or EPC/RAN issues by reproducing production issues in the lab. The engineer will actively manage MTCE lab environments in which they will test and refine new hardware/software before approval for installation in the production environment. The engineer will lead Lab projects and initiatives to improve Lab Uptime and efficiency.

(Design consistency, standardization and reliability)

The PMTS will create and publish functional and technical requirements by working with Lab stakeholders for new project requests. The engineer will fully understand system architectures, system operations, end-to-end designs and device-system interactions in order to develop troubleshooting guides to be used by all other MTCE lab and Network organizations.

(Lab Outage management)

The PMTS will provide outage resolution oversight. The engineer will act as the central VZW escalation/support contact for EPC/RAN/IMS/Call processing/DNS/Transport related issues when major outages in the Lab occur. The engineer will collect, identify and evaluate data relating to system problems that impact application performance and efficiency. The engineer will analyze system failures and develop short- as well as long-term solutions to address each. The engineer will be responsible for vendor/Internal escalation to ensure minimum outage duration. The engineer will need to be able to work with multiple vendors across multiple platforms to achieve system stability. In the event that executive leadership needs to be involved Maintenance Engineering management will be brought in as a point of further escalation.

What we’re looking for...

Bachelor’s degree in Computer Science, Electrical Engineering or other related degree.

Minimum 5+ years experience in the wireless Industry

Experience with SIP and TCP/IP

Must have solid understanding of the LTE Architecture

Must have working experience with EPC/RAN systems

Must have working knowledge of Transport technologies like LAN/WAN/Firewalls

Must have working experience with IMS systems

Must have working experience with DNS

Must have working experience with UNIX/Linux OS

Experience with end to end call flows of 3G and 4G Networks

Minimum 1+ year of vendor management experience

Strong analytic, interpersonal, and communication skills are required.

Advanced troubleshooting skills with expertise in End to end call flow and LTE Registration, and DNS.

Proven project management, problem solving, and leadership abilities.

Minimum supervision over work product. Ability to work independently on routine and non-routine research and reporting functions.

Ability to work with Cross functional teams

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

A little about us:
Verizon is one of the largest communication technology companies in the world.

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