Job Location: United States : North Carolina : Cary
This role will provide enterprise resiliency coordination and consulting between IT Service Resiliency and MetLife’s Mainframe, Windows, Distributed Applications and Telecommunications to support MetLife’s continuity of operations with heavy emphasis on Disaster Recovery Testing and Business Continuity Exercising.
Build strong customer / stakeholder enterprise, regional and in-country relationships including with management. Apply understanding of stakeholders (e.g., leverage best practices, advocate client position) to optimize business and technology resiliency efforts.
Lead the coordination for DR Testing of Disaster Recovery strategies and plans for a global computing environment enterprise wide.
Lead the coordination for BCP exercises such as Work Area Recovery, Transference and Tabletop, for a global environment enterprise wide.
Lead the validation of technology Recovery Time Capabilities (RTC) and Recovery Point Capabilities (RPC) during testing to ensure business process Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO) can successfully be achieved; provide leadership and oversight to ensure After Action, Lessons Learned, Gap Acceptance/Remediation, plan, and process improvements are completed from test results.
Provide subject matter expertise and consulting services on DR Testing to the enterprise on DR/IT Service Resiliency best practices, MetLife policies, industry standards and framework while ensuring adherence.
Lead and guide customers on tools, templates and framework methodology for Disaster Recovery testing while supporting a business process view; responsible for global management reporting on the state of DR/IT Service Resiliency Testing metrics for overall governance.
5+ years in a related field, preferably in professional services and/or financial services industry experience with business resiliency, disaster recovery, in a global enterprise with a strong technical background for global data center environments.
Expert in coordination of Disaster Recovery tests for individual applications as well as data center tests; includes setting scope, objectives, project plan, status reports, conducting test planning meetings, review of test plans, and issue tracking/resolution supporting business processes; on call 24/7/365.
Expert in coordination of BCP exercises for business groups; includes setting scope, objectives, project plan, status reports, conducting planning meetings, review of BC plans, and issue tracking/resolution supporting business processes;
Experience in leading the implementation Disaster Recovery tools that automate the recovery process.
Experience in testing multiple infrastructure platforms and technologies.
Familiarity with industry standards and guidelines: ISO 22301, CERT RMM, FFIEC, and ITIL with professional Certification such as MBCI, CBCP and other relevant industry certification preferred.
BA/BS degree or equivalent experience.
10-15% domestic and international travel may be required
At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.”