Principal Process Engineer - Richmond, VA

  • Company: Capital One
  • Location: Richmond, Virginia
  • Posted: November 16, 2016
  • Reference ID: R14389
West Creek 5 (12075), United States of America, Richmond, Virginia

Principal Process Engineer - Richmond, VA

  • Commercial Bank Principal Process Engineer

  • Enterprise Consumer Payment Operations resides in Commercial Operations but handles payments for virtually all of Capital One’s businesses, including ~50 million payments per month through 10 channels (e.g. mobile, bill pay, mail, ATM) for products like credit cards, home loans, and auto loans
  • We are seeking a top notch Principal Process Manager to lead process design and implementation for new products and services for Enterprise Consumer Payment Operations.

  • Key responsibilities include:
    • Defining end to end destination processes for Enterprise Consumer Payment Operations
    • Driving processes forward toward the destination
    • Identify initiatives required to get from the current state to the end state
    • Prioritizing / sequencing necessary process changes
    • Installing processes in the operations
    • Identifying process risks/failure modes and identifying appropriate controls needed
    • Ensuring all processes documented appropriately
    • Designing controls and monitoring as an organic part of processes, including controls for specific legal and regulatory requirements
    • Assessing monitoring outputs to determine whether follow-on action is required
    • Identifying root causes of risk issues and events to drive process improvements mitigating these risks
    • Assessing feasibility and level of effort for process changes required by new products and services and drive implementation when appropriate

    Required Qualifications
    • Bachelor’s degree or Military experience

    Preferred Qualifications
    • At least 5 years of process or project management experience
    •Experience in one or more of the following:
    o Payments processing, especially in digital channels
    o Process engineering and documentation
    o Design thinking
    o Risk management, including control and testing design
    o Supplier management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position. 

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