Principal Process Improvement Associate (LEAN/ Six Sigma)- Wilmington, DE or Mclean, VA or NYC
Wilmington , Delaware
February 08, 2017
Oliver Evans (18222), United States of America, Wilmington, Delaware

Principal Process Improvement Associate (LEAN/ Six Sigma)- Wilmington, DE or Mclean, VA or NYC

- Leading and owning process transformation and documentation for multiple lines of business and projects.
- Investigating, managing and closing events within required business SLAs.

- Building and leveraging partnerships across business groups and IT to deliver innovative solutions while improving the customer experience. 

- Resolving conflict through broad decision making and leading group consensus with business leaders from multiple LOBs while escalating and/or proactively identifying solutions and solving problems early in the project process.

- Collecting data and information and using analytics and reporting to provide transparency to senior leadership and executives 
- Identify and implement process improvements driving issue resolution/risk mitigation activities 
- Developing and maintaining formal process documentation including procedures and process flow diagrams 
- Acting as a subject matter expert to effectively partner with Operations stakeholders to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions 
- May lead a team and/or direct others on projects

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

A little about us:
Headquartered in McLean, Virginia, Capital One® offers a broad array of financial products and services to consumers.

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