Principal Process Manager-Commercial Bank

  • Company: Capital One
  • Location: New York, New York
  • Posted: January 14, 2017
  • Reference ID: R17658
NYC 299 Park Avenue (22957), United States of America, New York, New York

Principal Process Manager-Commercial Bank

The Capital One Commercial Bank Marketing team is on a journey to transform how we interact with our internal and external customers. We’re re-imagining our Marketing Channels (Website, Sales Collateral, Events, etc.), embracing Technology tools to support internal process and how we reach out customers, and leveraging data and analysis to drive decision making.

We are seeking a dedicated, disciplined, process professional who excels in a team environment to help us in this journey. This person should have excellent communication skills, attention to detail, and have the ability to adapt to change quickly. They will work with Marketing and Partner teams to create and improve the processes to create and push out Marketing content, plan and budget, etc.

Main Responsibilities:

  • Build subject matter expertise in order to identify lack of process, challenge current process design, and recommend improvements
  • Create processes, identify and implement process improvements, and present solutions to internal stakeholders (Marketing team, partner teams, risk teams, etc.)
  • Help to create, continuously update, and maintain process documentation as we constantly improve our processes to ensure we are efficient, consistent, well managed, and compliant

  • Research and stay informed of Technology solutions that meet our workflow and process needs
  • Conduct Technology evaluations and present findings to stakeholders
  • Collaborate with external Technology vendors, Internal Technology partners, and Agencies to customize our technology suite to connect to process and enable our Marketing team

- Bachelor's Degree or Military Experience

- At least 3 Years of Project Management or 3 years of Process Management experience

-Certification in Lean, Agile, Six Sigma, Business Process Management or Project Management  

- At least 5 years of Project Management or 5 years of Process Management experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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