The SRE role focuses on architecting, building, evolving, automating, and operating Cloud infrastructure platforms and the tools used to power our Cloud services. Responsibilities include the development/optimization of Cloud production environment and efficient operation and performance. In addition, ensuring software is released and deployed in an efficient and streamlined manner, from development to production. There is a balance between tool and infrastructure development, including advanced scripting and automation. Cloud environments can be both commercial and internal infrastructures, as well as providing managed services support, product development, and support the for the entire stack of a cloud-based service offering.
**PRINCIPAL DUTIES AND RESPONSIBILITIES**
**·** Takes ownership of all issues and does not out-source issues to engineering, but collaborates with Engineering as appropriate. Identifies methods and opportunities to build automation into RCA. Drives resolution activities and automated remediation's to ROCC.
**·** Identifies automation enhancements and associated use cases. Constructs work plans to develop and deploy. Identifies resource needs and schedule. Applies impact analysis techniques. Leverages Agile methodologies to code required result.
**·** Leads Change Management activities in a Cloud environment by developing complex test plans and seamless deployment processes. Able to identify impact analysis and quality control validation of changes. Defines agile automation techniques to rapidly deploy changes.
**·** Primary interface to Product Engineering, Service Engineering, and SRE Development for continuous integration and delivery of product changes.
**·** Provides technical expertise in developing solutions to complex software engineering and cloud operations problems, which require frequent use of ingenuity and creativity. Provides work leadership to others. Interfaces with senior management to provide and obtain information and gain consensus regarding project direction. Understands industry tools and trends and their relevance to the Cloud industry.
**·** Collaborates well with other engineers and other engineering groups, voluntarily shares information. Submits Customer and Field Features for future product releases. Ability to probe into issues and opportunities to define requirements and scope. Links technology to business value.
**·** Exercises considerable latitude in determining technical objectives, without appreciable direction. Understands agile software development methodologies and has senior development skills. Understands the value of software and associated time savings. Offers proposed design changes/suggestions to processes and products, exerts significant latitude in determining objectives of an assignment. Accurately analyzes current environment and business requirements to define solutions. Spends 50% of time with software development. Uses proper modeling and documentation techniques.
**·** May be accountable for overall product and/or serve as a customer advocate. May represent organization as principal customer contact. Able to drive technical solutions and provide clear requirements to supporting resources.
**·** Interacts cross functionally on matters that require coordination across functional/organizational lines. Accurately scopes technical level of effort. Leverages tools and provides clear and concise updates to project leaders.
**·** Significant contributor to organizational goals and objectives. Demonstrates core values and leads by example.
**·** Writes functional detailed design specs as well as responding to requirement documents and system level test plans. Accurately estimates both level-of-effort and resource skill sets at the assignment level. Accurately documents development, operation processes, and incident remediation activities.
**·** Understands and adheres to cost/delivery/quality targets established during the program design phase. Applied understanding of process flow and how activities influence downstream processes. Uses metrics to plan and control projects.
When you choose our company, you join a diverse world of innovative thought leaders. At our core is a commitment to workplace diversity, the sustainability of our planet, and community corporate involvement. We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities-all to create a compelling and rewarding work environment.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. We encourage applicants of all ages.
**Critical Hiring Criteria:**
**·** Possesses strong product/technology/industry knowledge.
**·** Knowledge of appropriate development languages.
**·** Problem solving skills.
**·** General knowledge and application of engineering concepts.
**·** Communication skills.
**·** Ability to analyze information and draw accurate conclusions.
**·** Ability to prioritize projects and/or deliverables.
**·** Ability to work in a team environment.
**·** Knowledge of job associated database/software/documentation.
**·** Understanding of business environment.
**·** Project management skills.
**·** Ability to influence others to achieve results.
**·** Presentation skills.
Information Technology, Administrative Services & Operations
500 - VIRTUSTREAM
VA - Glen Allen, VA - Herndon, VA - McLean, VA - Reston, WI - Madison, WI - Pewaukee