Responsible for overseeing multiple testing efforts within a program. Provides technical leadership, guidance, and support in formulating strategic testing approaches for programs of high complexity with one or more development environments. Communicates progress by preparing reports and facilitating meetings with senior management and cross functional teams. Identifies and communicates risks associated with test execution, technologies, approaches, and status. Serves as a point of escalation, review and approval for key issues/decisions. Assists in analyzing and recommending alternative solutions, methodologies, strategies and tools to solve complex problems. Works on multiple programs/systems as a key project team member. Considered to be a technical subject matter expert on one or multiple applications.MAJOR DUTIES AND RESPONSIBILITIESActively and consistently supports all efforts to simplify and enhance the customer experience.
Reviews functional requirements and design specifications to ensure full understanding of deliverables and advises the team on improvements.
Interacts and consults with business analysts, project managers, and developers to understand applications, requirements and architecture.
Collaborates with management to define and develop technical strategy, standards, roadmaps and practices.
Provides leadership to the testing project team for integration, system, functional, regression, and performance testing efforts.
Ensures that projects follow the prescribed lifecycle and meet quality standards.
Assists in analyzing and recommending alternative solutions, methodologies, strategies and tools to solve complex problems.
Troubleshoots technical issues that arise during testing.
Escalates technical issues to the appropriate cross functional teams.
Follows up on speedy resolution of technical constraints that may cause a delay in test execution.
Identifies and communicates risks associated with test execution, technologies, approaches, and status to the project team and senior management as appropriate.
Identifies potential quality issues per defined process and escalates immediately to management.
Maintains an overall view of multiple projects tested within in a program.
Assists in managing deployments into test environments.
Assists the test manager in estimating test effort duration and required number of resources.
Participates in setting up criteria for successful configuration of test environments.
Holds and facilitates test plan/test case reviews with cross-functional team members. Ensures that validated deliverables meet functional and design specifications and requirements.
Provides support to the Test Lead by troubleshooting, training and assigning tasks to Testers.
Guides test data strategy, management, planning and execution.
Breaks down large complex testing efforts into independent or interdependent overlapping efforts and drives optimal test schedule.
Communicates and collaborates closely with developers, business analysts and internal stakeholders to provide guidance towards resolving issues.
Isolates, replicates, and reports defects and verifies defect fixes.
Effectively prepares and communicates project status report and management review reports.
Trains team members on the process and systems they support.
Offers creative solutions to complex issues.
Supports test initiatives that are facilitated by non-IT teams (UAT, ORT) to ensure quality standards, procedures and methodologies are being followed.
Supports team in tracking, monitoring and approving code releases into test environments.REQUIRED QUALIFICATIONSSkills/Abilities and KnowledgeCreative solving of technical problems to ensure the ability to translate technical requirements into test plansThorough understanding of test metrics Strong analysis experience
Strong communicator (written and verbal): ability to read, write, speak and understand English
Ability to focus on deadlines and deliverables
Critical thinker, ability to negoiate with key stakeholders and maintain positive attitude
Self starter, self motivated, driven individual
Ability to work well with shifting priorities
Ability to work with cross-functional team of internal and external resouces located onshore and offshore
Strong understanding of software development life cycle (SDLC)
Proficient in Microsoft Office applications (Word, Excel, Outlook, Visio, Access, Powerpoint, Access)
Display professional, positive, and approachable attitude/demeanor and discretion
Proficent in using HP Quality Center Tools architecture and its impact on environmentEducation
BA/BS in Information Technology, Computer Science, or related field or equivalent work experience
Testing Certification ISTQB Advanced Level Technical Test Analyst (Preferred)Relevant Work Experience
10+ years of relevant QA technical experience, system development, testing, or architecturePREFERRED QUALIFICATIONSSkills/Abilities and Knowledge
Experience in managing teams
Project coordination/project management experience
Understanding of test automation framework and tools
Understanding of business architecture and its impact on testing environmentWORKING CONDITIONS
Office environmentEOE Race/Sex/Vet/Disability
Charter is an equal opportunity employer that complies with the laws and regulations set forth in the following EEO Is the Law poster: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
Charter is committed to diversity, and values the ways in which we are different.
Spectrum is the nation’s fastest growing TV, internet and voice company. We’re committed to integrating the highest quality service with superior entertainment and communications products.