Principle Engineer; Contact Center
Location:
San Antonio , Texas
Posted:
October 22, 2017
Reference:
04080-0010098287

Global organization needs a Principle Engineer that specializes in development in the Contact Center technologies arena; specifically, Genesys CIM, VoIP Telephony, Call Recording, Reporting and IVRs. The Principle Engineer will provide technical leadership and mentorship for Contact Center initiatives and partner with business leaders and architecture teams to identity strategic vision and develop contact center roadmap. The Principle Engineer for the Contact Center also researches, identifies, and recommends technology solutions to address business needs while aligning across multiple internal and external teams to deliver solutions and provide seamless support. Responsibilities: • Influences business technology roadmaps by providing solution leadership, drawing on extensive technical, business, industry and product knowledge • Identifies and assesses emerging trends and leads implementation of new technologies • Identifies and drives efforts to enhance development and support practices and processes • Creates technical vision in conjunction with business partners, technology partners and vendors • Collaborates across teams to build and document advanced technical designs and provide best effort estimates • Performs advanced review to ensure design patterns are followed and align with architecture standards • Applies information management concepts in order to design and implement systems that optimize data integrity and enable analytics capability • Provides technical expertise and consulting to teams Qualifications: • Minimum 5 years of experience working in a technical role supporting multi-site, multi-channel contact center solutions • Expertise with the following Contact Center technologies: Genesys CIM, VoIP Telephony, Call Recording, Reporting and IVRs • Practical experience in the following: o Database management systems (Oracle and Microsoft-SQL) o SQL language and database development o Computer hardware (server hardware, storage hardware) o Knowledge of DBMS and hardware HA concepts o Deep understanding of network security o Computer networks o Software design and development including basic programming knowledge in Java or .NET o WEB/SaaS based solutions o Modern operating systems (Windows and Linux) The Principle Engineer will be a hands on contributor and leader both providing technical expertise and mentoring entry level developers. The Principle Engineer should possess strong verbal and written communication skills along with the ability to effectively influence and shape technology direction with business stakeholders and executive staff. Join a global enterprise with a respected company culture and a solid compensation package; including salary, bonuses and a comprehensive benefits package. Relocation assistance provided. For confidential consideration, email your resume to Kristin.miranda@rht.com.


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