Private Banking Operations Team Manager - VP - Wealth Management Operations
Baltimore , Maryland
February 18, 2016
Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries.

As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

Operations is one of the largest divisions in the firm and has diverse responsibilities, including correctly settling and recording millions of transactions per day, identifying and mitigating all operational risks, developing strong client relationships and partnering with technology to realize the full potential of IT and e-solutions. Throughout, the Operations department continually seeks ways to improve while actively supporting the development of new businesses, structures and markets.

Wealth Management Operations
Global Wealth Management Operations provides brokerage, investment and financial services to hundreds of thousands of individual investors. We apply our expertise in serving institutional clients to create new opportunities for people to achieve their personal financial goals. Morgan Stanley has one of the largest retail brokerage networks, with numerous worldwide representatives and retail locations. Our services are tailored to each client's investment objectives, risk tolerance, and financial needs. Products include mutual funds, stocks, bonds, and alternative investments where appropriate, as well as banking, securities based loans, mortgages, insurance and annuities.

The Private Banking Operations (PBO) team provides operational processing support for banking products offered to Morgan Stanley clients. This role is for a VP in PBO who will be responsible for the Payment Exception, Wire Support and Disbursement Teams. This is inclusive of the electronic movement of funds supporting wires, ach and checks as well security deliveries and internal cash and security movements. Oversight and work effort will include client escalations for priority payments, approval of high dollar transactions; researching and problem resolving, exception processing, and supporting complex projects which will include strategic business growth priorities, as well as response to dynamic regulatory environment. This role requires high attention to detail and working under strict deadlines. Candidate will be able to manage the team to meet deadlines, execute functions in a controlled environment, deliver superior client service, and assist with planning, testing, and implementing several high profile Banking projects, as well as providing leadership, coaching and development of staff, assist with management of capacity plans, depth charts (resource management), metrics, audits, regulatory and compliance reviews, etc. In addition, the individual will also be responsible for performing transactional approvals and supervisory reviews.

Knowledge of banking systems and processes (ie. Checks/ACH/Wires)
Ability analyze various aspects of inter-relationships of internal banking areas and systems;
Ability to multitask, especially in high pressure situations
Ability to build strong relationships with senior colleagues across the firm (IT, Business, Compliance, etc)
Highly organized and able to multi-task and meet deadlines
Time management and prioritization skills;
Proven track record of delivering operational efficiency and risk mitigation
Experience in client service
Detail oriented with the ability and desire to work in a team environment; as well as confidence to work independently; ability to manage a team and focus on their development;
Superior analytical, critical thinking, judgment, and decision making skills;
Excellent written and verbal communication skills
Proficient working with Office products;
Bachelor's degree or equivalent in business, economics, marketing, or related field;
An understanding of the client service Operations environment in a Brokerage business, preferred;
7-10 years of experience in financial services, including at minimum 5 years of people management experience

A little about us:
Since its founding in 1935, Morgan Stanley and its people have helped redefine the meaning of financial services.

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