As one of the largest facilities in the nation's largest hospital system (HCA), Chippenham Hospital provides the full scope of healthcare services. With 466 beds, we specialize in heart care at the Levinson Heart Hospital and emotional and mental health services through the Tucker Pavilion. Our ER is also a state-authorized Level II trauma center and we offer Central Virginia's only Pediatric ER staffed 24/7 by pediatric-trained ER nurse and physician specialists.
PRIVATE BRANCH EXCHANGE CHALLENGES AND TASKS
*1. Promptly answers all incoming and assist in placing out-going calls.
*2. Overhead pages appropriate personnel.
*3. Responds to code phone or code wall panel alarms, which takes priority over any calls except the fire alarm, making sure that appropriate personnel are notified.
*4. Monitors fire panel alarms and phones where applicable, contacting the fire department and appropriate personnel when needed.
*5. Responsible for greeting all hospital visitors and providing accurate hospital directions; and locates patient room numbers in the computer system and directs visitor appropriately and appropriately handles hospital visitor questions and complaints, seeking guidance from Director of Security as appropriate.
6. Places and processes long distance and Watts Line Calls for various departments and doctors' offices.
*7. Assists patient rooms by advising how to place local and long distance calls and assisting extensions in determining proper billing in getting outside lines.
8. Responsible for processing, forwarding and delivery of patient mail and flowers with assistance from
*9. Keeps current files on daily PBX operations.
10. Responsible for completion of miscellaneous assignments that may include copying of ID's and insurance cards and the like under the Director of the Director of Security.
11. Performs other related duties incidental to the work described herein.
Required: Minimum 2 years customer service experience.
Preferred: 2 to 5 years' experience switchboard operator. 2-5 years of healthcare experience.
Preferred - High school diploma/GED. Medical terminology a plus.
NOTE: Candidates must be able to work Saturdays and Sundays.
A little about us:
HCA is the nation’s leading private provider of healthcare services. Comprised of locally managed facilities which include 230,000 employees at over 160 hospitals, over 120 surgery centers and 100 urgent care facilities in 20 states and the United Kingdom