Process Improvement Manager
Franklin , Tennessee
October 20, 2017
About HCA

HCA, a Fortune 100 company with more than 200,000 employees, is one of the nation's leading providers of healthcare services, operating over 170 locally managed hospitals and over 100 freestanding surgery centers in 20 states and the United Kingdom. With its founding in 1968, HCA created a new model for hospital care in the United States, using combined resources to strengthen hospitals, deliver patient-focused care and improve the practice of medicine. HCA is a learning healthcare system that uses more than 27 million annual patient encounters to advance science, improve patient care and save lives. HCA has been named one of the world's most ethical companies for eight years in a row. At HCA, we are driven by a single goal: the care and improvement of human life.
The Manager of Performance Improvement SWAT Team is responsible for leading hospital-based multi-disciplinary teams to specific business and financial objectives. The Manager is responsible for recommending process and cost efficiency solutions and collaborating with the Subject Matter Specialists (SMSs) regarding specific courses of action. This position directs multi-disciplinary teams using a defined performance improvement methodology. The Manager manages the set-up of hospital-based team meetings, supplies teams with relevant data, and engages team members throughout project life cycle. This position regularly updates the Site Lead regarding progress and any roadblocks to success. This individual should possess excellent communication skills, proven motivational capabilities, and a demonstrated track record of delivering results and attaining goals.

    Facilitates multiple teams; including the collection, dissemination, and organization of meeting tools, data, and assignments. Analyzes comparator and benchmark data to make cost and process efficiency recommendations in line with facility or team financial objectives. Collaborates with other HCA facilities and corporate departments to disseminate process improvement Best Demonstrated Practices for achievement of team goals. Participates in updating the Performance Improvement toolkit and other process improvement methodologies for departmentally focused engagements in areas such as Radiology, Laboratory, Pharmacy, Therapies, specialized nursing units, and support services. Directs and maintains project work plans. Serves as a liaison between Site Lead and hospital team members. Develops strategic documents, such as: communication plans, detailed project plans, and project updates/presentations. Manage projects to ensure smooth execution of newly implemented processes. Designs meaningful and realistic action plans for the implementation of process improvement ideas.
• Facilitates "Rapid Design" sessions in order to lead teams in brainstorming sessions on identifying new cost savings and process improvement ideas.

    Escalates issues to Site Leader as necessary. Master the use of the PI toolkit for all phases of performance improvement projects, including at a minimum:
      Portfolio Development Phase - Cost and Clinical Benchmarking Tools, Interview and Assessment Tools, Standard Data Reports Design Phase - Ideas Database, Team and Team Leader Training Materials, Meeting Templates, Steering Meeting Tools Implementation Phase - Tracking Tools, Idea Follow-up Meeting Minutes
    Builds and maintains strong, effective working relationships with a variety of stakeholders across HCA.

• Bachelor's degree required; Master's degree preferred.

4-6 years work experience with some relevant work experience required
• Experience in performance/process improvement including proven success in implementation.
• Experience within healthcare operations required.
• Must have extensive PC skills including spreadsheets, databases, and presentation applications.
• Must have strong analytical, written, verbal, and presentation skills.
• 80% travel required

A little about us:
HCA is the nation’s leading private provider of healthcare services. Comprised of locally managed facilities which include 230,000 employees at over 160 hospitals, over 120 surgery centers and 100 urgent care facilities in 20 states and the United Kingdom

Know someone who would be interested in this job? Share it with your network.