Process Management Specialist, Retirement Benefits

  • Company: Prudential
  • Location: Scranton, Pennsylvania
  • Posted: November 09, 2017
  • Reference ID: CLA0001Y
For more than 85 years, Prudential Retirement has provided retirement plan sponsors with innovative and full-service solutions. This is an opportunity to join the Benefit payments processing team and play a key role in meeting organizational goals in a fast-paced claims environment.

The Process Management Specialist is responsible for the day to day workflow operations and assisting the Manager with performance and metrics coaching. You will w ork collaboratively with associates and other leaders to develop, enhance, and implement processes to achieve customer and business objectives. With talent as a strategic differentiator, the Process Management Specialist will be the training resource and technical advisor for the team to enable depth of knowledge and consistency in process and controls.
  • Coach, supervise and manage technical performance of associates
  • Assist Manager with performance reviews, 1:1 meetings and team meetings
  • Track and trend productivity, quality and service level agreements
  • Identify, initiate and implement Process Improvement opportunities
  • Collaborate and communicate effectively with key business partners to raise, resolve and solution issue
  • Develop and facilitate claims training for DB Full Service payments/PRT calculations and payments
  • Must maintain strong personal expertise in the technology/systems which support the process (Pega, Pride payment system, etc)

  • Bachelor's degree or equivalent work experience
  • Minimum 5 years of experience in Defined Benefit Operations or related field; retirement products expertise a plus
  • Experience in initiating and implementing process improvements
  • Demonstrated ability to research and problem solve complex issues
  • Have a leadership mindset to lead a team and provide guidance to achieve team goals
  • Positive attitude, team player, and leadership mindset
  • Conscientious and detail oriented
  • Clear and concise written and verbal communication skills
  • Strong organizational awareness and the ability to analyze key concepts
  • Excellent facilitation skills
  • Able to adapt to changing environment
  • Effective project management skills and drive for results
  • Proficiency in Microsoft applications (Excel and Word)
  • Proven self-motivation skills

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