Salesforce Product Administrator
Location:
, Missouri
Posted:
October 22, 2017
Reference:
215980

Equal Opportunity Employer/Disability/Veterans

 

Enterprise Holdings’ Corporate Car Sales department has an immediate opening for a Salesforce Product Administrator.  This person will be responsible for assessing and responding to user requests for product or service support and identifying, recommending, and presenting possible solutions for user requests in support of the Salesforce system. This person will also assists with interpreting business requirements to develop, maintain, and/or modify changes to the support model. The Salesforce Product Administrator will perform application administrative functions, operational configuration changes as well as minor system development and integration. This position will also manage change requests, issues, and defects. The Salesforce Product Administrator will resolve inquiries pertaining to the functional or work-flow operation of end-user requests.

 

This position is located at our Corporate Headquarters in Clayton, MO.


Responsibilities:
  • Assess and respond to user requests for product or service support; identifies, recommends, and presents possible solutions
  • Assist with interpreting business requirements to develop, maintain, and/or modify changes to the support model, including gathering requirements, evaluating and interpreting user requests
  • Performs minor system enhancements and integrations
  • Performs application administrative functions, including implementing and/or managing end users’ requests
  • Performs operational configuration changes for supported products
  • Manage change requests, issues, and defects
  • Follow the change/enhancement process to document and communicate requests; provides follow-up; ensures completion of requests
  • Resolve inquiries pertaining to the functional or work-flow operation of end-user products
  • Provide subject matter expertise and best practices for problem resolution and product operation to ensure customer satisfaction
  • Log, track, analyze, and report on requests from end users
  • Assist with the development and maintenance of documentation for internal support and/or training
  • Participate in QA testing of new products and enhancements
  • Act as a resource on projects relating to services/interface with stakeholders, including analysis, documentation, testing of user requirements, performance and reporting; participate in initiatives to determine feasibility, define alternatives, and recommend solutions
  • Proactively monitor maintenance schedules; assist with developing communication plans for planned and unplanned outages
  • Assist with task automation and process improvements, as directed
  • Maintain established service level agreements to meet customer expectations and quality standards
  • Protect our customers, our employees, and our brands by incorporating security and compliance in all decisions and daily job responsibilities; follows security policies and procedures

Qualifications:

Minimum Qualifications:

  • Bachelor’s Degree required
  • 2 years of related experience required (4 years preferred)
  • Intermediate level knowledge of Visualforce and Apex required (i.e. experience with Apex classes, controllers and extensions, and triggers)
  • Previous Salesforce Sales Cloud and Communities experience preferred
  • Experience with Salesforce lightning platform preferred
  • Intermediate level proficiency in Microsoft Excel required
  • Intermediate level proficiency with technical / SQL query capabilities required (i.e. writing queries to extract data from databases, like Teradata or Hadoop, as well as SF Objects; the ability to manipulate, analyze and present the extracted data to complete tasks)
  • Intermediate level knowledge of integration capabilities required (i.e. experience with APIs and FTP to send data to Salesforce, and send Salesforce data to other applications)
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

 

Competency Based Qualifications:

  • Strong time management and organizational skills
  • Exceptional communications both verbal and written
  • Comfortable working independently or in a team
  • Strong sense of initiative, requiring little direct supervision

A little about us:
Integrity. Responsibility. Team spirit. At Enterprise, we were founded on the same values that defined your military career.

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