Product Advisor
Location:
Louisville , Kentucky
Posted:
October 23, 2017
Reference:
1059384
Empower every person and every organization on the planet to achieve more.

Product Advisor – Oxmoor Center

This Job is eligible for the following work arrangements: Part-Time - 20+ hours per week


Come as you are! Do what you love! As a Microsoft Retail Store employee, you have the unique opportunity to impact our company’s mission every single day. Microsoft Retail Stores are the hub of cutting-edge devices and services, providing our customers the opportunity to immerse themselves in the latest and greatest in technology solutions that fit into their everyday lifestyle. As a member of our global Stores team, we value your unique perspective, background, experiences, talents and abilities. We are seeking store teammates who will make authentic connections with our customers, who come from all walks of life, and provide world-class service that transforms them into Microsoft-brand fans.


Role Summary

Our Product Advisors, also known as talented story-tellers, passionate evangelists and Microsoft-brand ambassadors, are the face of Microsoft. Through providing world-class customer service, our Product Advisors help our customers to see what is possible with technology, ultimately empowering them to achieve more.

We provide:

●Training that will make you feel empowered to do your best work even if you aren’t a tech expert

●A work environment that is diverse, inclusive, and welcoming of all

●Career opportunities for all of our employees

●Fantastic, comprehensive and competitive benefits for full-time and part-time employees

●Gratitude & recognition for our awesome employees

●Belief that at Microsoft #WeWinAsATeam


Product Advisor Key Responsibilities

●Customer Obsession

-Help customers discover, buy, use, and love Microsoft technology solutions and services that meets and exceeds their individual expectations

- Illuminate product offerings and cross platform ecosystem integration through in-store experiences and learning engagements that build on increased utilization with devices customers own and love

●Adaptability

-Effectively respond to changing in-store environment, circumstances, and situations through customer engagements

-Have a level of intuitiveness to thrive in a dynamic and fast paced retail environment

●Drive for Results

-Tenaciously pursues positive outcomes by using effective approaches to solve problems

-Takes responsibility in delivering on commitments and seeks positive results that benefit customers, both externally and internally

●Influencing for Impact

-Continuously maintain product knowledge by learning through others along with self-educating, showcasing product and service offerings building on our #WeWinAsATeam culture

-Possesses the ability to persuade positive business outcomes through in-store interactions with customers and team mates

●Collaboration

- Feel empowered to engage with peers, store leaders, corporate and field team members in the development of innovative ways to make a larger impact in our customers lives

-Combines resources and joins efforts with teammates to achieve store and company goals


Required Qualifications

●1+ year’s retail sales or customer service experience


Preferred Qualifications

●Experience in selling consumer electronics or technology solutions

●Proven success in metrics-driven, consultative sales environment

●Previous technology/product/software teaching or training experience

●Microsoft certifications OR experience/education in technology/IT


Disclaimer
This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group.


Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.


A little about us:
Microsoft offers training and employment opportunities to help you turn your military experience and skills into a civilian technology career.

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