Product Advisor - Durham

  • Company: Microsoft
  • Location: Durham, North Carolina
  • Posted: October 25, 2017
  • Reference ID: 1077971
Product Advisor - Durham

Our Product Advisors, also known as talented story-tellers, passionate evangelists and Microsoft-brand ambassadors, are the face of Microsoft. Through providing world-class customer service, our Product Advisors help our customers to see what is possible with technology, ultimately empowering them to achieve more.

Come as you are! Do what you love! Microsoft Store is the public face of Microsoft, where every individual, community and business can directly experience all that's possible with Microsoft, and we’re looking for the best and brightest talent to tell our story. Are you interested in a career where you can inspire customers and make an impact while building lifelong skills? If so, we’re the place for you! Help connect customers with their passions to achieve more, through our physical and digital retail properties. Microsoft Store includes jobs in physical retail locations, digital property teams and corporate locations.

This Job is eligible for the following work arrangements:

Part-Time – 20-30 hours per week

We provide:

A work environment that is diverse, inclusive, and welcoming of all

Training that will make you feel empowered to do your best work even if you aren’t a tech expert

Career opportunities for all of our employees

Fantastic, comprehensive and competitive benefits for full-time and part-time employees

Gratitude & recognition for our awesome employees

Belief that at Microsoft #WeWinAsATeam

Product Advisor Key Responsibilities:

Customer Obsession

Help customers discover, buy, use, and love Microsoft technology solutions and services that meets and exceeds their individual expectations

Illuminate product offerings and cross platform ecosystem integration through in-store experiences and learning engagements that build on increased utilization with devices customers own and love


Effectively respond to changing in-store environment, circumstances, and situations through customer engagements

Have a level of intuitiveness to thrive in a dynamic and fast paced retail environment

Drive for Results

Tenaciously pursues positive outcomes by using effective approaches to solve problems

Takes responsibility in delivering on commitments and seeks positive results that benefit customers, both externally and internally

Influencing for Impact

Continuously maintain product knowledge by learning through others along with self-educating, showcasing product and service offerings building on our #WeWinAsATeam culture

Possesses the ability to persuade positive business outcomes through in-store interactions with customers and team mates’

Feel empowered to engage with peers, store leaders, corporate and field team members in the development of innovative ways to make a larger impact in our customers lives

Combines resources and joins efforts with teammates to achieve store and company goals

Required Qualifications

1+ year’s retail sales or customer service experience

Valid authorization to work in the U.S. is required; no visa sponsorship is available for this position

Preferred Qualifications

Experience in selling consumer electronics or technology solutions

Proven success in metrics-driven, consultative sales environment

Previous technology/product/software teaching or training experience

Microsoft certifications OR experience/education in technology/IT


This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to

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