At Wells Fargo, our vision is to satisfy our customers’ financial needs and help them succeed financially. In this role, you will help us deliver on our vision and build lifelong relationships with our customers. You also will demonstrate leadership through contributing to a company culture that supports customers in achieving their financial goals, team members in developing their careers, and communities in continuing to thrive. As part of a team that serves one in three American households, you will play a vital role in living our commitment to the highest ethical standards and maintaining the valued trust of our customers and communities.
Wells Fargo Virtual Channels (WFVC): WFVC serves consumer and small business customers through digital (online, mobile, and social) and contact centers (phone, email, and correspondence). We provide customers with convenient ways to manage their accounts, enable digital payments, provide solutions that meet their financial needs, and more. WFVC serves over 27 million customers through our digital channels and support over 5.8 billion customer interactions annually through digital and contact centers.
Join the Virtual Channels Authentication product group as a Product Manager focused on Fraud Detection tools. This key role will be responsible for the development, implementation and ongoing management of innovative authentication and fraud detection capabilities that protect Wells Fargo’s customers, products and services. This multi-faceted role will provide oversight and hands-on support for key strategic initiatives.
The Product Manager 4 is a leader who understands and can implement all stages of the product life-cycle which would include need analysis, idea generation, competitive analysis, product development, financial analysis, due diligence, product governance, product positioning, product bundling, strategic positioning, and marketing strategy.
Responsibilities will include:
Collaborating across the enterprise with business and technology leaders, strategists, analysts, and architects to define and develop product strategies that proactively address emerging threats
Developing and managing a roadmap of strategic product enhancements
Working with third party vendor supporting fraud detection solutions.
Preparing and maintaining product documentation.
Being a thought-leader in working closely with partners to proactively identify innovative options and solutions to the business and customer needs/problems.
Analyzing reporting data to measure and manage product performance and efficacy
Staying informed of fraud and authentication trends, threats and industry solutions.
Location: Charlotte, NC and San Francisco, CA. Position is open to all locations within the Wells Fargo footprint.
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. If you are a Wells Fargo Team Member, in your Jobs Profile ensure that your email address is valid and updated to an address that can receive external emails outside of the banking network and is a different email address than the one you originally used when you joined Wells Fargo. Initial contact with you will be made via e-mail. Please check your e-mail regularly for updates.Required Qualifications
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.