Offering Manager, Content Management and Metadata
Duluth , Georgia
January 25, 2017
Clearleap, now part of IBM Cloud Video, prides itself on the collaborative work we do in Product Management to serve top media and entertainment customers worldwide. We're responsible for guiding products throughout the execution cycle, focusing on analyzing, positioning, and continually tailoring our video streaming solutions to help our customers engage consumers and drive revenue through top-notch experiences. We work closely with our engineers and partners to guide features, products, and solutions from conception through development to launch.

As a Product Manager, you will bridge technical and business worlds, zooming in to design and build upon our platform with creative engineers, including app development partners, and zooming out to evangelize the product vision with Sales, Marketing, Customers and Customer Delivery teams. You have a bias for action and can break down complex problems into steps that drive product development, while collaborating with other product owners to do so. You will align Clearleap platform releases with customer and business priorities, help guide individual customers launch, and drive continuous innovate for their streaming services. 

Areas of Product Ownership:
This position reports to a Sr. Director of Product, and has ownership over two key areas:
Key Responsibilities:
This person will inherit ownership of an existing content management and metadata service that delivers millions of video assets to millions of consumers, used by major media brands and MVPDs. The goal will be to make the product even more modular and flexible, support more clients in even more verticals beyond media and entertainment, and build support for emerging technologies, including AR/VR. Some key tactics include:
  • Collaborate with the senior product management to generate strategic planning and product roadmaps to ensure competitive advantage and address marketplace trends
  • Drive requirements reviews with internal teams and customers to ensure clarity and understanding; communicating our product vision effectively
  • Clearly define requirements from ideation and user stories and stories down to JIRA tickets; produce wireframes as needed
  • Be the product owner in sprint planning and daily standups; pay meticulous attention to juggling the backlog; inspire and provide steady direction to engineering
  • Meet with customer teams and customers to understand pain points and help guide roadmap priorities; map releases to customer and market needs
  • May manage individual product backlogs for specific customer implementations, working across Clearleap and app partner teams and backlogs
  • Manage cross-functional projects by providing project leadership and daily management throughout the project from inception to delivery
  • Own and build day-to-day relationships with solution partners and project managers (app developers, players, etc.)
  • Evangelize product direction to internal stakeholders and customers. Identify commonalities or gaps across stakeholders and proactively drive toward alignment
  • Represent Clearleap in key industry standards groups
  • With support from engineering, drive API documentation and SDK creation as required for partner/eco-system interoperability
  • Empower customer implementation teams and reseller partners through guidance and training
  • Keep content up-to-date in areas of product ownership
  • Develop hands-on, in-depth knowledge of competitive products & services and maintain analysis of competitive strengths and weaknesses in areas of ownership
  • Provide guidance during customer (and prospective customer) visits and during the RFP process as the functional and feature expert
Key Attributes:
  • Able to work equally effectively with customers, engineers and peers to drive direction on product requirements and decisions
  • Ability to juggle and execute on multiple priorities and customer interests while aligning with IBM's overall strategic direction
  • Results driven, attention to detail and follow-through
  • Proven ability to successfully kick-start new initiatives and to drive complex issues through analysis and resolution.
  • Strong analytic skills and ability to evaluate alternatives and make compelling recommendations based on solid business case analysis
  • Competitive salaries
  • Multiple health, dental, life insurance options through IBM
  • 401(k) and stock option programs
  • 15 days of vacation in the first year
  • 8 paid holidays and 2 floating days
  • On-site workout facility
  • 2 ping-pong tables, 1 foosball table, and 1 air hockey table
  • Pokestop next to the front door


A little about us:
IBM is the world’s largest information technology company with more than 360,000 employees serving clients in 170 countries.

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