Product Support Specialist
San Antonio , Texas
November 04, 2016
Our client is needing a Production Support Analyst to help provide 2nd/3rd level application support and work with agency support teams to configure application settings and resolve incidents. The Production Support Analyst should have experience in supporting an Oracle/Java based application in a complex enterprise environment. This role is one of several on a specialized team dedicated to ongoing, highly technical development Production Support, research, and investigation to ensure the best overall customer experience. Responsibilities: • Completion of daily Production Support-related development tasks, typically logged through HP Quality Center • Investigation of submitted Production tickets and information requests from Product Operations • Fulfillment of regular data loads for Production environments which may include research regarding any on-the-fly Production data requests from various groups • Participation in daily Production Support status meetings Position Requirements: • Must be process and detail oriented and have exceptional troubleshooting and problem solving skills. • Minimum of 2+ years of database knowledge with the following skills: Oracle, SQL/PL, SQL, UNIX • Some experience in a collaborative software development environment; preferably with Java and enterprise web application development. • Some experience with HP Quality Center. • Experience in an Agile environment is a plus. • Knowledge of the Tibco stack is a plus. • Possess a Bachelor's degree in Computer Science, Engineering, Business, or have equivalent and relevant work experience of 3-5 years. The Production Support Analyst should be self-motivated and enjoy challenging and dynamic environments and possess a strong desire to learn highly desirable industry skills as this position will by its nature result in substantial on-the-job training and knowledge growth in the areas of database and Tibco development. Be part of a team that is extremely collaborative, encourages learning and believes in a work environment that is also fun. Competitive salary, benefits along with upward career growth potential. For confidential consideration, email your resume to

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Founded in 1948, Robert Half (NYSE: RHI) is the world's first and largest specialized staffing services firm.

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