The requirements listed below are representative of the knowledge, skills, and abilities required for this position. Successful performance of the Product Support Specialist role requires that an individual perform each of these duties in accordance with established performance standards. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
Key Result Areas
Direct customer, carrier, and sales support through main contact channels
Creating customer loyalty and satisfaction
Continuous learning and improvement to become subject matter experts
Utilizing internal and external systems
Key Performance Areas
Supports client, carrier, and sales team by providing phone, chat, and email assistance relating to device errors, network communications, portal configuration and navigation, product implementation, and troubleshooting.
Supports carrier demo and product trial programs
Customer feedback and follow-through
Join TEKsystems®, a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants' skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email firstname.lastname@example.org for other accommodation options.
A little about us:
TEKsystems provides corporations with IT staffing, talent management expertise and IT services, enabling them to meet their business objective.