Professional Services Product Consultant, Staff
Location:
Posted:
December 12, 2016
Reference:
R-10073285
Position Description
  • Business Description:  

    At Fiserv, our Implementation Specialist will assist in the Implementation and support of the Weiland Corporate Solutions products. Responsibilities include reviewing customer data, mapping the conversion of customer data to the new system, maintaining a project template for tracking purposes, and at times, assisting customers with support questions and issues (troubleshooting issues with customers via phone, WebEx or email).  Additional tasks may include preforming Support tasks and helping QA testing on the current or soon to be released versions as well as assisting the implementation team with new customer setups. This position will have travel requirements to customer’s sites to preform system installation and training.

    The Weiland Corporate Solutions group prides themselves on providing the best customer care in the business. We are attentive to customer needs and we respond quickly to address those needs. We have the best in class Account Analysis system and we like to provide best in class customer support along with every implementation.

    In this role you will become a “Subject Matter Expert” with the software as well as provide your expertise in the areas of account analysis in order to provide our clients with exceptional service.

    Essential Job Responsibilities:  

  • Primary responsibility – Implementations, Client Care, Service, and Support of the Weiland Account Analysis system
  • Performs other duties as required

    The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.

    Required Qualifications:

    Education

    Degree in Finance, Accounting or Business preferred. Equivalent experience may be substituted.

    Job Related Experience:

  • Minimum of 3 years’ Banking Software experience
  • 5 years Implementation experience working with financial firms
  • Project Management experience a plus

    Additional Skills/Knowledge

  • Must be able to work proficiently with Microsoft Office including MS Word, MS Excel, and MS PowerPoint
  • Previous experience with Commercial Account Analysis and Billing

    Travel Required

  • 30% Travel will be required



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