Program Manager II

In the Cloud & Enterprise International organization we are obsessed with enabling any developers around the world to be successful on our Azure cloud platform. We need a motivated Program Manager who would be excited in collaborating with Content developers, other Program Managers and suppliers to design efficient localization workflow and manage the delivery of localized content for developer facing host site such as visualstudio.com and developer.microsoft.com. You will develop a comprehensive knowledge of our content value and gain insight of our customers? behaviors, priorities and need via telemetry, feedback analysis and other customer engagement methods. You will be working in a dynamic team who has a track record in taking business problems from inception to execution.

Responsibilities
-Project manage localization of developer web sites & content, owns delivery, schedule, supply chain, cost, quality, international customer experience.
-Collaborate in the design of the workflow for any new content experiences or solutions emerging from the engineering or content teams
-Develop localization roadmaps and execution practice to sustain continuous localization publishing
-Source solutions to understand international developer trends, priorities and satisfaction by engaging with engineering teams, subsidiaries and other customer channels
-Generate customer feedback and behavior insights, create and leverage reports and derive customer behavior to determine and adjust localization strategy

Competencies:
-Collaboration & influence: Ability to work with Program Managers and Engineers as a team player. Must be able to understand the engineering cycles to surface and propose requirements
-Technical: Must be versed with localization practices, ability in participating in spec reviews, understand and design technical solutions
-Ownership: Ultimately own the experience of customers around the world, as a Program Manager you will manage projects end to end, own quality, ensuring proper publishing cadence
-Analytical: Work with large amount of data, validating inputs, running analysis and being able to draw conclusion and strategy based on data insights

Key Experiences & Knowledge:
-Experience designing, implementing and optimizing solutions at scale, with the ability to ramp up quickly on a new technical domain
-Ability to drive cross group problem solving, customer advocacy and ability to apply creativity, critical thinking and solution-mindedness in a dynamic working environment across content, engineering and supplier

Basic Qualifications:
-3-5 years PM experience in workflows supporting services delivery and troubleshooting the production of web content
-Experience using data analytics reporting (powerbi) and data manipulation (Python, R, SQL)
-Agile methodology, usage of TFS or similar tooling, as well as Git/GitHub knowledge
-BS in Computer Science or related IT degree

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to askstaff@microsoft.com.


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