Under direction of the Director, the Operations Program Manager II is responsible for projects and initiatives with significant cross-functional interface that support Enterprise Business Implementation programs and/or vendors. Responsibilities include managing major departmental programs with significant cross functional interface with moderate complexity, risk and/or cost. Responsibility may include development of new programs as well as management of ongoing programs. Changes to programs require some negotiation and change management skills to implement. By using knowledge of the company, the Program Manager II should be able to resolve most roadblocks to ensure success and progress. The Program Manager II should make recommendations for change by performing cost/benefit analysis and by using basic analytical and problem solving capabilities to support the recommendation. The Program Manager II will also directly interact with internal and external leadership from both Tufts Health Plan and key clients and/or vendors.
* Managing ongoing Enterprise Business Implementation program operations and/or vendors. This includes working with multiple areas within the organization and directly with clients and/or vendors to ensure effective, accurate, timely processes and workflows. Uses analytic skills to develop or improve programs including business opportunity definition and research
* Perform detailed policy and impact analysis as it relates to the current programs, clients and/or vendors; make recommendations for process and/or policy change; present to various levels of the organization and the client the findings and summary options. This includes determining data scope, consulting with many THP staff, performing analyses, and determining both quantitative and qualitative business implications.
* Lead and/or manage projects and/or initiatives by representing program operations during planning and implementation phases. This may include support of other company programs and coordinating issue resolution with relevant functional business areas, and leading and/or facilitating planning and review sessions
* Lead regular cross functional informational or working meetings, including effective agenda planning, facilitation, and tracking/follow up on deliverables until closed.