Program Manager - Operational Risk and Compliance
Hanover , Maryland
October 20, 2017
General Description:
Reporting to the Director, the Program Manager (PM) is responsible for providing and ensuring that their staff provides the highest level of customer service and support to internal customers which include corporate and field office employees in an effort to drive risk mitigation. The main responsibility is to drive operational risk mitigation methodology for the organization without creating any negative impact to business operations and supporting continued growth. In addition, the PM is responsible for the day to day leadership and development of their Senior Managers of Operations Support (SR MOS's) and the teams that they support. The PM also acts as an escalation point for the SR MOS's, field offices and corporate partners. Qualities include: Building effective, long-term teams, proactive and critical thinking, conflict management, professionalism, the ability to employ the TEKsystems' communication model as appropriate, and the ability to guide others in the adaptation to change in the workplace.

Essential Job Duties and Responsibilities:
  • Primarily responsible for the leadership and professional development of their SR MOS's
  • Proactively identifies process gaps and needs, creates efficiencies, and drives change for effective and efficient risk mitigation
  • Partner with stakeholders to develop and/or modify risk mitigation processes and controls
  • Responsible for the development and implementation of audits, reporting, and analysis as necessary to evaluate and mitigate regulatory, contractual, and operational risks
  • Interviewing and selection of candidates for Associate, MOS, and SR MOS positions
  • Provide long term vision for ORC teams and implement a strategy to achieve the vision
  • Ensure and drive program education and training to internal employees

Required Education and/or Experience:
  • BA / BS degree in Business Administration, Management or related area preferred
  • 6+ years of business/management experience at TEKsystems or another company
  • Proven management, leadership, communication, problem solving, conflict management, decision making skills

Requisite Abilities and/or Skills:
  • Ability to provide a team oriented environment that is fair, open, honest, humble, and competitive
  • Ability to evaluate and develop efficient and effective operational policies
  • Strong leadership skills, communication skills and work ethic
  • Ability to coach, train and develop SR MOS's
  • Ability to assess SR MOS performance and identify areas of improvement for the SR MOS
  • Strong business acumen and judgment
  • Strong critical thinking skills

A little about us:
TEKsystems provides corporations with IT staffing, talent management expertise and IT services, enabling them to meet their business objective.

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