This position will be located in Clovis, where he/she will be expected to lead and facilitate various Design for Quality and Reliability activities for the Video LoB offer development programs, as well as Issue to Prevention to drive exceptional customer experience. The position will work very closely with the production plant/partners and continuous engineering, and as project quality engineer with program teams and other key stakeholders like supply chain, manufacturing engineering and reliability testing team etc., in completing required deliverables at each stage gate to ensure quality, reliability and safety is built in to our offers, before commercial launch.
This position will report to Project Quality Leader. The position is very critical in our pursuit to only sell products which are safe, reliable and meet or exceed customer expectations, & with excellent reactivity followed by robust prevention to provide exceptional customer experience.
Principle accountabilities & responsibilities:
Main responsibilities include but not limited to the following:
Ø Be the customer advocate on the program and ensure customer voice is well captured and becomes major driver in every product development decision
Ø Ensure the new offer development from concept to manufacture follows PMP (Project Management Process) or PEP (Product Evolution Process), in conjunction with Program Manager and Technical Champion; provide all QA deliverables on time. Perform as a quality gate keeper, challenge and ensure customer and business interests are protected at stage gate reviews
Ø Initiate detailed quality & reliability plans to accomplish quality & reliability goals for all new offer development programs.
Ø Ensure that lessons learnt from field experience are incorporated in the new designs and drive the continual improvement of offer quality
Ø Provide input to product functional specification based on voice of customer (VoC), warranty cost calculation based on the DFQ/DFR analysis
Ø Ensure adequate risk mitigation at each stage/gate and drive mitigation before moving to next stage
Ø On an ongoing basis analyze data, seek for trends and drive product/process improvements
Ø Drive resolution of customer complaints through 8D investigation to drive high customer satisfaction
Ø Be a strong change agent to drive the culture of continuous improvement.
Ø Review and approve product documentation like installation manual, operation and maintenance manuals, rework instructions etc. as appropriate
Ø To analyze data from various sources and prepare meaningful and accurate reports, to identify improvement opportunities.
Ø Lead resolution of complex multi-disciplinary problems through established tools like 8D
Ø Drive robust preventive actions identifying underlying process gaps to prevent recurrence of major offer quality issues
BS in Electrical or Electronic engineering or equivalent educational background
More than 4 years of experience in similar role in electrical/electronic/ technology industry
Knowledge of quality and problem solving tools and techniques including, 8D, 5 why, Fish bone etc
Self-motivated and self-directed with high sense of urgency.
Good understanding of electrical circuit design, electronic hardware, firmware and software
Excellent English written and verbal communication skills
Preferably e xperienced in effectively driving Design for Quality and Reliability activities like- DFMEA, FTA, MTBF prediction, Design margin check, Useful Life Analysis etc.
E xcellent quality planning, decision making, leadership, be proactive, capacity to adapt to urgent situation
Solid work ethic - honors responsibility and commitment.
Being able to influence, persuade and resolves conflicts
Strong "Team" skills.
Strong analytical, troubleshooting and problem solving skills
Diligent and thorough - strong attention to detail.
Ability to work independently with limited supervision
Demonstrated ability to handle multiple tasks and assignments simultaneously
A little about us:
We’re the global specialist in energy management and automation. Our technologies ensure that Life Is On everywhere, for everyone and at every moment.