Project Manager || Customer Facing Field Quality Execution
Location:
Round Rock , Texas
Posted:
November 19, 2017
Reference:
R19426
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Responsible for end to end management of customer facing field quality projects and programs leveraging cross-functional and global relationships, processes, and tools to deliver flawless execution.  Requires heavy interaction with Dell Product Group, Customer Quality Management (CQM), Services Engineering, Segment Sales, Internal Dell services organizations (Service Parts, Dell Service Providers, Fulfillment Centers), and third party Dell Outsource Strategic Partners.
For each customer and program engagement, the project manager is accountable for developing, communicating and implementing a comprehensive and custom plan that manages cost, schedule, resources, parts, outbound and reverse logistics and the Customer Experience.
Principal Accountabilities
  • Supporting pre-solution efforts to determine effectiveness and viability of execution.
  • Leading end to end execution including capturing lessons learned and driving continual improvement.
  • Escalation management. 
  • Following all organizational Standard Operating Procedures relative to cost modeling, approvals and reviews, and all other associated workflows and deliverables.
  • Building and sustaining effective communications with all stakeholders involved in a project in an effort to maximize CE.
  • Monitoring project progress to ensure delivery is on-time and within budget.
  • Identifying real and potential project risks and implementing mitigation plans in a timely manner.
  • Communicating project progress, risks, and financials to stakeholders/leadership.
  • Developing, Planning, Implementing and/or Participating in cross-functional projects and/or assignments to improve operational performance and ensure infrastructure support.
Qualifications
  • Exemplary project / program management skills.
  • Excellent communication skills required (verbal and written). 
  • Customer Focus a MUST.
  • Strong and proven experience in working cross-functionally.
  • Proven experience in managing complex services projects.
  • Must have a good understanding of client and server related services, processes and related project financials.
  • In-depth ability to assess, manage and remediate project risks.
  • 8 years relevant experience. 
  • Bachelor's Degree Desired.
  • Ability to work independently with minimal supervision.
Principal Accountabilities
  • Supporting pre-solution efforts to determine effectiveness and viability of execution.
  • Leading end to end execution including capturing lessons learned and driving continual improvement.
  • Escalation management. 
  • Following all organizational Standard Operating Procedures relative to cost modeling, approvals and reviews, and all other associated workflows and deliverables.
  • Building and sustaining effective communications with all stakeholders involved in a project in an effort to maximize CE.
  • Monitoring project progress to ensure delivery is on-time and within budget.
  • Identifying real and potential project risks and implementing mitigation plans in a timely manner.
  • Communicating project progress, risks, and financials to stakeholders/leadership.
  • Developing, Planning, Implementing and/or Participating in cross-functional projects and/or assignments to improve operational performance and ensure infrastructure support.
Qualifications
  • Exemplary project / program management skills.
  • Excellent communication skills required (verbal and written). 
  • Customer Focus a MUST.
  • Strong and proven experience in working cross-functionally.
  • Proven experience in managing complex services projects.
  • Must have a good understanding of client and server related services, processes and related project financials.
  • In-depth ability to assess, manage and remediate project risks.
  • 8 years relevant experience. 
  • Bachelor's Degree Desired.
  • Ability to work independently with minimal supervision.

Job Family: Business Support
Job ID: R19426

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