Provider Education Specialist
Location:
Orlando , Florida
Posted:
January 23, 2017
Reference:
16009303/2-en-us

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Specialty Health, our products and services span the full continuum of specialty patient care. From the initial phases of a product life cycle and the distribution of specialty drugs, to fully integrated healthcare technology systems, practice management support, and ultimately to patient care in the communities where they live, we empower the community patient care delivery system by helping community practices advance the science, technology and quality of care.


We have a vision —that the long-term vibrancy of community care will be achieved through the leadership of physicians committed to clinical excellence and innovation, enabled by close collaboration with our organization and our deep clinical, operational and technological expertise.Every single McKesson employee contributes to our mission—by joining McKesson Specialty Health you act as a catalyst in a chain of events that helps millions of people all over the globe. You’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.


Join our team of leaders to begin a rewarding career.



Current Need

Position Description

The Provider Education Specialist, Clinical Education and Provider Insight/Market Focus, is responsible for managing projects focused on driving the education and awareness of practice based staff in the community setting. Additionally, this role is responsible for maintaining and developing value based relationships with affiliated Practices and thus is the primary contact in driving the ongoing implementation of contracted deliverables. The Provider Education Specialist will manage the relationship between the client-manufacturer and McKesson (including practice and corporate staff) facilitating cross-functional team success and provides client guidance to proactively meet program requirements.

 
Key Responsibilities:
 
CUSTOMER/ACCOUNT MANAGEMENT

Responsible for overall customer satisfaction. Serves as the first point of contact for day-to- day program issues with both internal and external customers. Involves team members as needed to resolve all issues within reasonable time frames and escalates issues to the team leader as necessary. Manages internal and external client expectations regarding the delivery of products and services. Provides customer with proactive consultative services on process improvement, and implementation progress. Responsible for all written and verbal (non-sales and non IT specific) communication to the client.

 
PROJECT MANAGEMENT

Manages team sub-projects for the implementation of products, services, client initiatives and change requests according to company standards. Responsible for managing project timeline, cross-functional teams, interdepartmental communication. Maintains project plans and tracking logs as appropriate. Responsible for identifying project priorities with customers and communicating priorities to internal team.  Provides status reports to ensure customer and senior level management visibility to program operation.

 
 
FINANCIAL MANAGEMENT

Escalates identified billing issues/concerns to manager as necessary to ensure 100% accuracy and compliance in project delivery. Facilitates contract and client invoice execution whenever necessary.


Qualifications

Minimum Requirements

2+ years experience in customer or account management.

 
Critical Skills–
  • 4+ years Business experience in project management, account management or a mix of the two.
  • Collaborative, customer focused, and able to create visible value to client and within the organization
  • Excellent Organization Skills
  • Build and Maintain successful relationships with all internal and external clients.
  • Demonstrated decision making ability, problem solving skills, and ability to work under pressure.
  • Must be a self starter comfortable with working both independently and as a member of a team and thrive in a multi-tasking fast-paced environment.
  • Present professional, approachable demeanor and be comfortable speaking before groups of various sizes.
  • Strong verbal and written communication skills. Willingness to share and receive feedback from all levels of the organization in order to achieve best results.
  • Solution oriented problem solver
 
Additional Knowledge & Skills 
  • Familiarity with the community oncology/specialty practice landscape is a plus.
  • Pharmaceutical/Medical Sales experience a plus.
  • Must be proficient in Microsoft Office Suite, specifically Word, Excel, Outlook, and the use of Salesforce for project tracking and accountability.
 
Education

4-year degree in related field or equivalent experience

 
Physical Requirements

Working Conditions - General professional office environment.

Approximately 60% overnight travel may be required


Benefits & Company Statement
McKesson believes superior performance – individual and team – that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the different needs of our diverse employee population.

We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.

But we can’t do it without you. Every single McKesson employee contributes to our mission—whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

McKesson is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.

Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

Agency Statement
No agencies please.

A little about us:
McKesson is in business for better health.

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